Hotel reservations department

Reservations department roles:

• Reservations Manager

• Reservations Agent

• Reservations Shift Leader

Not every hotel has a reservations department. In some cases, the reservations department falls under revenue management or banquet sales. In many smaller hotels, the receptionist or front desk staff also handle reservations. In larger hotels, the reservations department may be part of the front office or reception, or it may be a separate department. Check out all reservation job vacancies.

Reservations Tasks

Working in the reservations department involves thinking proactively, voicing your opinions, quickly adapting, and taking independent action. You must also bring a strong sense of responsibility and be able to work under high time pressure. The Reservations Department is responsible for processing and booking individual and group reservations. Naturally, administrative tasks such as processing payments are also part of this role.

All reservations for hotel rooms are handled by the reservations department, and you will be involved in:

• Answering reservation inquiries by phone and email

• Maintaining the central departmental agenda

• Processing and booking reservations

• Administrative tasks such as processing payments

• Communicating with hotel branches and tour operators

• Preparing quotes and reservation requests

You need to work independently, adapt quickly, and perform well under pressure. Check out all vacancies for the reservations department.