The difference between a skilled worker and a non-skilled worker in the hospitality
The difference between skilled and non-skilled workers is important in the hospitality industry because it affects how a team collaborates. This comparison helps hospitality entrepreneurs, staff, and students better understand why formal hospitality education is valuable and what it means to be a skilled worker.
What is a skilled worker in the hospitality industry?
A skilled worker in the hospitality industry is an employee who meets specific criteria, as defined by the hospitality collective labor agreement (CLA). To be considered a skilled worker, an employee must:
Be at least eighteen years old.
Have sufficient experience in the same role, proven by pay slips. This means the employee must have accumulated at least 1,976 hours of experience, equivalent to 247 days of 8 hours.
Hold a recognized vocational diploma for the relevant position.
Salary: more than just a number
The salary difference between a skilled worker and a non-skilled worker is more than just a figure on your paycheck. It reflects the recognition of your expertise and dedication.
Skilled workers are entitled to the base wage of their job group, which is higher than the legal minimum wage that a non-skilled worker receives. For skilled workers under 21, a percentage of the skilled worker's base salary applies.
Non-skilled workers receive at least the legal wage and the CLA youth percentage if they are under 21.
Imagine two colleagues working side by side, but one earns significantly more. That could be the difference between a skilled worker and a non-skilled worker.
The path to mastery
Becoming a skilled worker is a journey of dedication and learning:
Education: Follow a recognized hospitality education program.
Practical Experience: Build up those crucial 1,976 hours.
Continuous Learning: Keep developing your skills.
Tip: Ask your employer about internal training or course opportunities!
Responsibilities: the true test
The difference between a skilled worker and a non-skilled worker becomes clear when we look at their responsibilities and level of independence in the workplace.
Skilled Worker:
Works completely independently, without direct supervision.
Has the skills and knowledge to perform complex tasks and take responsibility for important projects.
Contributes to improving work processes by problem-solving and taking the initiative.
Mentors and trains new employees, oversees their onboarding, and serves as a point of contact for questions.
Can act as a team leader and is able to think strategically about work execution.
Non-skilled worker:
Works under the supervision of a skilled worker or manager and mainly performs basic tasks.
Does not yet have all the necessary knowledge and experience and is in the process of learning the finer points of the trade.
Focuses on executing standard procedures and asks for help with more complex tasks.
Works on skill development and gains practical experience to eventually grow into a skilled worker role.
Does not yet have independent responsibility and works closely with experienced colleagues.
A day in the kitchen: the difference in action
Imagine a busy Saturday night in a popular restaurant. The kitchen is an organized chaos of smells, sounds, and movement.
The skilled chef orchestrates the entire operation. He prepares the most complex dishes, coordinates the timing of each plate, and directs the kitchen staff. Meanwhile, he keeps an eye on the quality and presentation of every dish leaving the kitchen.
The non-skilled worker is busy prepping ingredients, cleaning workstations, and assisting where needed. Under guidance, they learn basic techniques and work toward taking on more responsibility.
This example shows how crucial the distinction is for the smooth operation of a hospitality establishment.
Conclusion: Every role has value
The difference between a skilled worker and a non-skilled worker in hospitality revolves around education, experience, and the corresponding salary. For hospitality entrepreneurs, it’s essential to understand how skilled workers can add value to their businesses and to anticipate this when recruiting and training staff. Students considering a career in hospitality are encouraged to weigh the benefits of formal education to distinguish themselves as skilled workers in this competitive sector.
Are you ready to take the next step in your hospitality career? Check out our vacancies for skilled management workers and front office trainees here!