All-round Front Office (ft) - Utrecht
Holiday Inn Express Utrecht - Papendorp
Utrecht
- Fulltime
- MBO
- 0 - 1 Years of experience
- Language: EN
- Operational
- Bar / Callcenter / Guest Relations / Reception / Restaurant / Roomservice
For the Holiday Inn Express Utrecht Papendorp we are looking for an Allround Front Office Employee fulltime per direct.
Job description
A wonderfull broad front office function where you perform, in changing shifts, all subtasks of receptionist as well as concierge. Besides front office tasks, you serve guests in the bar and you are able to assist during the breakfast service.
Main tasks and responsibilities
- Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- Be the warm welcome that kicks off a memorable guest experience
- Handle cash and credit transactions
- Always know what events and activities are on the day’s schedule
- Jump into other ad-hoc duties when your colleagues need your help
- Handle incoming phone calls
- Providing excellent service and guest experience
- Providing wakeup service, laundry service and tourism information
- Arranging restaurant reservations in the area
- To function in the bar and when necessary, assist during breakfast service.
Requirements
- Minimum MBO work- en thinkniveau, preferably a finsished tourism-related education
- Relevant front office experience in hotels
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Fluency in the local language and English
- Flexibility - night, weekend and holiday shifts are all part of the job
- You have your own transportation or can reach the hotel 24/7 (you are able to travel before 7:00 and after 23:00, on weekdays, weekends and during holidays.)
- What are we looking for?You are pro-active
- You are guest and service focussed
- Peferably you speak a second or third langue
- Someone who, besides FO tasks, likes to assist in the breakfast service
- You can handle stress
- You are communicative and like to talk to guests
Who are we?
On the 4th of August 2012, the hotel Holiday Inn Express Utrecht - Papendorp opened its 118 hotel rooms for the world. The hotel has the Great Room, where guests can enjoy breakfast, dinner and entertainment. The business center has all the necessities for business guests. In addition, the hotel has two modern meeting rooms, so that business guests are well catered for here. The hotel is located next to the A2 & A12 and only 10 minutes away from the Jaarbeurs, Central Station and the largest indoor shopping center in the Netherlands, Hoog Catharijne. This makes it ideal that parking is free. With the right attitude, growth within our hotels is in everyone's reach.
The hotel Holiday Inn Express Utrecht - Papendorp belongs to the portfolio of The Vincent Hotel Group. This is the umbrella organization that has a total of 11 hotels and a head office (Support Office).
- What do we offer?A young and dynamic working environment
- Opportunities for advancement
- Market-rated salary
- The opportunity to work for two high international brands with more than 5000 hotels globally
- Room for own initiatives
- Employee Room Benefit Programme (IHG)
- Corporate health insurance benefits
- We love to celebrate the teamwork and successes (Christmas parties, individual and other celebrations).
- Room for personal growth and (cross)- trainings
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All-round Front Office (ft)
- Holiday Inn Express Utrecht - Papendorp Utrecht
