Assistant Front Office Manager - Amstelveen

Radisson Hotel & Suites Amsterdam South has 227 suites and rooms and opened in April 2021. We want to appeal to both transient and longer-staying travellers visiting the Dutch capital. Each of the studio’s, one-bed and two-bed apartments has its own fully equipped kitchen. It is up to us to make them feel at home with our family of associates! All rooms are suites with more living and working space than you would find in an any other hotel room. Our guests are looking for a home away from home and you know better than anyone else how to make them experience exactly that!  For this great property we need to have an Assistant Front Office Manager with the real YES, I CAN! - attitude.

We are too ‘CYCAS’ to be grumpy. .... our job isn’t over until we get a smile!

For this function we would like you to:

• EU- National
• A valid residence and working permit for the Netherlands is required
• Have excellent communication skills in English. A low level of Dutch is required as well.
• Have previous experience working with Opera.
• Not afraid to make decisions independently and in cooperation with the Front Office Manager.
• Customer focused “Yes I Can’’-mentality.
• Passionate about people and teamwork.
• Be a true team leader.
• Willing to work different shifts, including weekends & holidays

What we offer you!

• 25 holiday days
• Travel allowance & free parking
• Cycas smiles Reward & Celebration program
• Refer a Friend programme
• Free use of the property gym
• A fun, spirited workplace where we put people at the heart of everything and our colleagues get to be their true self!
• The best project you will ever work on is you! So let us help you grow with our guidance, training, and career possibilities
• Feed your wanderlust with discounts all over the world

RESPONSIBILITIES AS AN ASSISTENT FRONT OFFICE MANAGER: 

• Assist our Front Office manager by being the best welcome host you can be. It’s vital that our guests are warmly welcomed, as you read and respond appropriately to what they want and need.
• Assist in overseeing all aspects of the front office operations, including guest check-in/check-out, reservations, and guest services. Understanding employee positions well enough to perform duties in employees’ absence.
• Support the Front Office Manager in training, mentoring, and supervising front desk staff to ensure high standards of service delivery.
• Handle guest inquiries, requests, and complaints promptly and professionally, always striving for guest satisfaction.
• Collaborate with other departments to coordinate guest services.
• Ensure all complaints are dealt with appropriately taking on the authority to resolve any concerns and requests raised and discuss accordingly with the Front Office manager if needed.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Maintain accurate records and reports related to front office operations and financial transactions.
• Uphold hotel policies, procedures, and standards to ensure compliance and a safe, welcoming environment for guests and staff.
• Functions in place of the Front Office Manager in his/her absence.
• Participates in department meetings.

Cycas Hospitality is a GIFT for any hospitality professional. Over the past 16 years we’ve created an innovative hotel management company. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!