Assistant Front Office Manager Moxy - Amsterdam

Elevate your hospitality career with the role of Assistant Front Office Manager at Moxy & Residence Inn Houthavens Amsterdam, part of Marriott Hotels & Resorts. Lead by example and ensure seamless front desk operations, creating a positive and efficient environment for both guests and team members.

We at Moxy & Residence Inn Houthavens Amsterdam, managed by Cycas Hospitality, have a dedicated team that get to be their true selves so that they can deliver positively OUTRAGEOUS service.

RESPONSIBILITIES: 

• Assist in overseeing all aspects of the front office operations, including guest check-in/check-out, reservations, and guest services. Understanding employee positions well enough to perform duties in employees’ absence.
• Support the Front Office Manager in training, mentoring, and supervising front desk staff to ensure high standards of service delivery.
• Handle guest inquiries, requests, and complaints promptly and professionally, always striving for guest satisfaction.
• Collaborate with other departments to coordinate guest services and resolve issues efficiently.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Maintain accurate records and reports related to front office operations and financial transactions.
• Uphold hotel policies, procedures, and standards to ensure compliance and a safe, welcoming environment for guests and staff.
• Functions in place of the Front Office Manager in his/her absence.
• Participates in department meetings.

WHAT´S IN IT FOR YOU?

• Salary range according to Horeca CAO
• 8% holiday allowance
• 25 holiday days based on a full-time contract
• Free parking
• Travel allowance
• Free use of the gym.
• Recruitment bonus up to EUR 1.000- gross when you bring in a new Cycadette
• Cycas smiles Reward & Celebration program.
• Cycas Savings: many discounts on a variation of online web shops
• A fun, spirited workplace where we put people at the heart of everything and our team gets to be their true self!
• The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities.
• Growth opportunities with your hotel & within Cycas.
• Great Learning & Development opportunities
• Being part of a fast-growing hospitality company; Cycas Hospitality, where you can internally move to different Brands
• Great travel discounts for you and friends & family at Cycas Hospitality and Marriott properties.
• 50% discount on food & beverage at most of the Cycas properties.
• Complimentary voucher for 1 night stay at a Cycas property after your 1st year of employment

WHAT WE ASK OF YOU:

• Previous experience in a supervisory or managerial role within a hotel front office department.
• Prior experience within the Marriott brand is preferred.
• Profiency in Opera systems is a must.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
• Excellent communication skills, both verbal and written (fluent in English and preferably Dutch) 
• Detail-oriented with strong organizational and problem-solving abilities.
• Flexibility to work varying shifts, including weekends and holidays, as needed.

Cycas Hospitality is a GIFT for any hospitality professional. Over the past 16 years we’ve created an innovative hotel management company.  

This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you!