Assistant Front Office Manager - The Hague

Hilton The Hague is looking for an Assistant Front Office Manager!

Are you ready to take the next step and grow towards the role of Front Office Manager? Do you thrive in an environment where no day is the same? Then this might be the role for you.

As Assistant Front Office Manager, you are part of the Front Office Leaders team and you will be reporting directly to our Rooms Division Manager. You supervise the daily operations of Front Desk and take over the Rooms Division Manager in absence. Additionally, you are continuously focused on improving the department and coaching the team.

Your responsibilities include:

• Supervising the day to day operations within the Front Desk;

• Maximize all revenues opportunities by coaching and training the team;

• Ensuring a consistent high standard of service is delivered by the team according to the Hilton Brand Service standards

• Assist Rooms Division Manager in departmental projects;

• Look for efficient ways to optimize processes, identify training needs in the department and supporting the departmental Team Coaches, which includes responsibilities for onboarding, Quality Audit and Career Development;

• Ensure proper (inter-departmental) means of communication are in place;

• Ensure all systems are kept up to date with accurate information and in compliance with the Hilton Brand Service standards;

• Managing departmental costs through e.g. manning, invoicing and inventory;

•  Full knowledge and ability on reacting to emergency procedures.