Cluster Reservations Coordinator - The Hague
YTL Hotels
The Hague
- Fulltime
- MBO/HBO
- 0 - 1 Years of experience
- Language: NL / EN
- Operational
- Reservations
The position will be based at The Hague Marriott but will give exposure to the whole portfolio in Europe/UK.
Tasks include:
- Answer guest queries about property facilities/services and room accommodations in a timely and professional manner via phone and email.
- Complete and audit the accurate input of reservations (both manual input and reservation checks of direct bookings)
- Complete arrival checks to ensure guest preferences have been applied, upsell opportunities have been exploited and reservation information is accurate.
- Keep effective communication with each respective property’s operations team and ensure all relevant information is passed on correctly
- Follow sales techniques to maximize revenue and fully understand the needs of the customer and strive to meet or exceed those expectations at all times
- Adopt a sales attitude: Identify sales leads for the on-property sales teams, confidently convert reservations requests with an eagerness to close the deal and identify upsell opportunities across all channels.
- Work simultaneously with different Property Management Systems (PMS) being Opera PMS and MARSHA (Marriott Reservations System)
General duties:
- Ensure all customer queries are handled efficiently, effectively and successfully in order to maximize customer satisfaction.
- Maintain effective communication systems within the department to serve guests and other departments.
- Attend any meetings, training sessions, courses and workshops available.
- Maintain a neat and tidy working environment.
- Adhere to Company policies and procedures.
- Adhere to all health and safety rules and regulations.
- Be available to work outside normal office hours as and when required.
- Undertake reasonable duties and responsibilities, commensurate with the level of the post, as requested by management
- Perform other assignments as requested.
What we offer you:
- Working together with a young and dynamic team always striving for more.
- Opportunity to get to know various brands and a variety of hotels, all in one role.
- Special Associate Discount Rate in all Marriott Hotels and SLH Hotels worldwide.
- The opportunity to follow online courses to enhance your knowledge.
We are looking for a person who meets the following profile:
- Previous work experience as a reservations agent or similar role in the hotel industry.
- Excellent communication skills in English and Dutch is preferred but not required. Additional language is a plus.
- Hands-on mentality, ability to multitask and work independently. Strong time-management skills are essential for this role.
- Eye for detail and eager to always go the extra mile.
- Previous experience with Opera and or Marriott’s Reservations system is strongly preferred.
- High school diploma: Middel or higher degree in hospitality or relevant field would be a plus.
- A person who easily connects with others and can live up to our mission statement: treasured places, treasured moment.
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Cluster Reservations Coordinator
- YTL Hotels The Hague
Questions regarding this job?
Questions will be send directly to the hotel.