Community Supervisor - Maastricht

Your Mission, Should You Choose To Accept:

As our Community Supervisor, you’ll make sure that each guest is having the best possible TSH-experience. Together with the Front of House Manager, Hotel Manager and the team of community hosts, you’ll be responsible for running and supervising every aspect of our hotel operations.

Whether you’re providing a flawless welcome and check in, awesome service in our restaurant and bars or just having a chat to make their stay truly unforgettable ― you are at the forefront of our guest facing operation. As you can tell, this goes way beyond your old-school hotel duties: you are the hotel’s super-skilled connector and responsible for the hotel’s seamless and smooth running.

In Case You Don’t Know Who We Are:

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. 

What You’ll Do

• You’ll supervise and work together with our front of house staff to assist our guests in all their needs. Whether you’re providing a flawless welcome and check in, awesome service in our restaurant and bars or making great new connections, it’s up to you to spread the TSH magic!

• You know about our product offering and how to (cross-)sell these products to our guests.

• Any guest or team member question or complaint that comes in, you handle it like a pro. This also goes for any technical issue that may occur

• You’re awesome at keeping an overview of all things happening at the hotel and know how to keep a cool head in sticky situations

• You love to share your TSH-wisdom. When team-members have questions or need assistance, you come to their rescue!

• You’re the internal TSH networker. You connect with your guest community and know exactly what's going on at all times and how to cater to their needs

• Have fun! Spread smiles and good vibes knowing that employees and guests enjoying themselves and connecting with each other is what this is all about