Events Intern - Schiphol

Events Trainee Sheraton Amsterdam Airport Hotel

Working within a great events team, this position has the responsibility for handling and managing groups and events for the Sheraton Amsterdam Airport Hotel & Conference Center from the enquiry stage to the execution. In order to optimize revenue & utilization of meeting space and guest satisfaction, working to ensure, at a minimum, delivery of budgeted revenues. The Events Trainee will be part of a team of 1 Supervisor, 4 Events Specialists, 2 Events Trainees and an Events Manager. If you are looking for an all-round internship with the possibility to get experience in managing your own groups and events, reaching budgets and optimizing revenues this is the right position for you.

This internship is available as from February 2020!

Responsibilities

· Pro-actively analyse and follow up on business leads. Involve the Sales Specialists when needed to convert leads.

· Work in accordance with budget guidelines, ensuring minimum numbers and pricing guidelines when quoting for business, however taking in account when flexibility is needed to ‘close the business’.

· Solicit new and existing meeting accounts to meet/exceed revenue goals. This will consist of telephone solicitation, site inspections, and written communication and file maintenance (in house sales).

· Ensure site inspections are conducted in a methodical fashion adhering to the core standards of the department. Make use of branded site inspection (Power of the Site Inspection) when applicable.

· Have a good knowledge of all prospect, tentative and definite business blocks on the books and give a weekly update of all blocks including pick up to the Events Supervisor and Events Manager.

· Contact clients in order to discuss all meeting / accommodation details and actively up sell to maximize revenues.

· Reconfirm all details to the client and get approval in writing for the additional items / rooms ordered.

· Ensure payment (payment by pro forma or credit facilities) is in order before the group arrival.

· Enter rooming list, routing, payment details and specifics in Opera.

· Prepare event orders, VIP sheets and group files with all information required for the operational departments.

· Meet the client upon arrival for groups over 12 people together with the StarMeeting Concierge to go through the details of the event and to make a daily appointment to check the invoice. Meet the client during their stay to ensure that the client is satisfied with the service given.

· Ensure accurate invoice is send within 24 hours after the applicable event