F&B Shiftleader - Rotterdam

Do you have a great sense of responsibility? Do you get your energy from working in service? Do you enjoy being responsible for the team during your shift, but also supporting the Assistant F&B Manager and F&B Manager in upselling and achieving targets as part of the team? Do you lead by example and are you also well versed organizationally? Then this job is made for you!

The ibis Styles Rotterdam Ahoy is looking for a hands-on F&B Shiftleader who is part of an amazing F&B team. In your role you report to the Assistant F&B Manager.

The hotel has 250 rooms and is in the 'Hart van Zuid', a stone's throw from the Rotterdam Ahoy Convention Center and the Zuidplein. The restaurant and terrace with a view over the Zuiderpark will become the Italian hotspot of Rotterdam South with freshly prepared Neapolitan Sourdough Pizzas and Italian inspired cocktails.

Together with the team, you do everything you can to ensure that the guest experience is optimal from arrival to departure. You put the human point of view at the centre of everything you do. Ensuring that your (new) colleagues perform the work correctly and hospitality is of paramount importance is the essence of the work, with a focus on coaching where needed. You coach employees in accordance with the work processes.

Job description

Your duties and responsibilities include.

• Welcoming and guiding guests to their table.

• Answering guest questions/requests regarding allergies/wishes.

• Informing the guest about suggestions for drinks and food menus.

• Taking orders and giving (un)solicited advice.

• Serving (non-) alcoholic drinks and dishes.

• Clearing tables & upselling desserts/digestives.

• Promoting upselling such as starters and desserts, specialty beers, salumiere, etc.

• Inspiring the team to achieve targets (Reviews & Upselling).

• Providing an optimal service from the arrival of the guest to the departure.

• Guiding (new) F&B employees.

• Identifying structural bottlenecks and suggesting points for improvement.

• Other work requested by the Assistant F&B Manager.

What do we offer?

• A dynamic working environment in the 'Hart van Zuid'.

• A salary appropriate to the challenging position, depending on your experience.

• You accrue 0.096 holiday hours per hour worked, up to a maximum of 190 holiday hours (25 holiday days) per holiday year and 8% holiday allowance.

• After the trial period, you may take an extra day off in the month of your birthday.

• You will be registered with the Pension Fund for the Hotel and Catering Industry (PH&C) for your old-age pension and any survivors' pension (from the age of 18).

• Attractive employee discounts within Accor and the HR Group.

• Staff events.

• Excellent international career and training opportunities.

• The opportunity to work within a fast-growing organization.

• Room for own initiative and development opportunities.