Front Office Administrator - Amsterdam

Always wanted to work in the largest hotel in the center of Amsterdam?

At DoubleTree by Hilton Amsterdam Centraal Station, we are looking for a Front Office Administrator to join our talented Front Office team.

Our hotel offers the award-winning rooftop bar LuminAir, the vibrant new WE ARE EDN restaurant and bar, Amsterdam’s most extensive breakfast buffet, and an in-house LOT61 coffee store. Our recently refurbished 557 guest rooms and 15 versatile meeting rooms, make our hotel a dynamic and exciting place to work.

Are you looking for a workplace that combines a high level of service with a casual atmosphere? Look no further!
 
And, before we forget, in addition to the many facilities within our hotel, you can of course enjoy Hilton service yourself, worldwide and at a discount!

As all of our facilities are at your disposal, you will know the hotel like the back of your hand! This gives you the opportunity to provide our guests the best experience and recommendations. In order to ensure our guests have a memorable stay, you will also be in close contact with all other departments within our hotel.

This will involve a variety of administrative tasks, with the main focus being:

• Coordinating (group) bookings and requests for the Front of House departments.

• Support in handling reservation requests, general questions and/or complaints.

• At busy/peak times: Support the Front Office Team with check-in/check-out of guests; teamwork and flexibility in this are important.

• Answering (telephone) questions and/or comments - both internally and externally.

• Supporting the Front of House Manager and his team with regard to preparing group arrivals, VIP arrivals and communicating with group leaders.

• Support the team with regard to responding to (online) reviews and internal guest feedback.

• Plan, coordinate and support team knowledge - team training sessions.

• Ensure smooth service to the highest quality standards in all aspects of the operation, keeping in mind our brand values and standards

• Assist the (Assistant) Front of House Managers with various administrative tasks and projects.

You will join a friendly and varied team with both Dutch and international colleagues.

Note: This is a position with working hours between 07:00 in the morning and 23:00 in the evening, which will also take place during weekends (Saturdays and Sundays).

In addition to our great location, right next to Central Station, we obviously have much more to offer. Since we work with a large, but no less cohesive team, we can offer a lot of flexibility in work as well as hours. By joining our Front of House team, you will become part of a welcoming, dynamic and above all friendly team that will make you feel welcome from day one!

And, before we forget, in addition to the many facilities within our hotel, you can of course enjoy Hilton service yourself, worldwide and at a discount!