Front Office Agent - Amsterdam

YOUR KEY RESPONSIBILITIES

• Greeting guests with a warm and friendly attitude.

• Ensuring a smooth check-in/out process for all guests in line with brand standards.

• Maintaining accurate guest records, including personal information, payment details, and preferences.

• Caring out, reviewing, and updating the reception procedures, as per hotel policy.

• Complying with hotel security, fire regulations, and all health and safety legislation.

• Handling complaints in a professional manner.

HOW YOU’LL DO IT

• Working in a dynamic environment where every day is unique.

• Being a warm and helpful communicator and guest-oriented.

• Working independently and flexibly.

• Being a wonderful and proactive team player.

• With an energetic and representative attitude.

WHAT YOU’LL BRING

• Affinity with the hotel industry and experience in hospitality is a plus.

• Strong knowledge of MS Office and Opera systems.

• Fluent in English and preferably Dutch.

• You love the IHG Brand and live and breathe the values: we put people first, pursue excellence, embrace change, act with integrity, and serve our world.

WHY JOIN US?

• You've the opportunity to work in a dynamic. international, and multicultural work environment.

• We value your contributions and offer competitive pay aligned with industry standards and the Catering CLA.

• We've got your travel expenses covered.

• Your pension is taken care of.

• Attractive employee rates in more than 8000 hotels within InterContinental Hotels Group (IHG) Loyalty Program and Odyssey Hotel Group.

• You can accrue well-deserved breaks with up to 25 days off.

• You've access to diverse resources through Empowr for personal well-being support.

• We engage regularly in team-building activities.

• Your personal development taken seriously. You have the option to grow within our diverse hotel brands and our headquarters. You'll be regularly informed of vacancies and are free to apply internally!

ABOUT ODYSSEY
We are The Odyssey Hotel Group, Europe’s most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott, InterContinental Hotels Group (IHG), and Accor to develop exceptional properties across various brands, from Holiday Express to Marriott's Autograph collection. Powered by over 700 employees and supported by ActivumSG as our major shareholder, our purpose is to create wonderful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture of enabling and empowering our teams to be masters of the art of hospitality. At Odyssey, our story is your story.

ODYSSEY CULTURE

You’ll be joining a fast-moving, ambitious, and successful team that’s shaking up the industry we love. If you thrive on responsibility, share a passion for great service, and are a natural collaborator, we’ll be a good fit. We pride ourselves on with a collaborative mindset.

INTERESTED?

Please apply via this vacancy and our colleagues from the Talent Acquisition Team will contact you as soon as possible. 

We look forward to receiving your application!