Front Office Agent FT - Arnhem
Holiday Inn Express Arnhem
Arnhem
- Fulltime
- Language: EN
- Operational
- Guest Relations / Reception
For the Holiday Inn Express Arnhem we are looking for a:
Reception employee (full time)
Today you have a morning shift and start with the handover at 06:45 am. You still have time to catch up with your colleagues and then you can get started! You start by checking the lobby, bar and reception, is everything looking good? Then you continue with the reception tasks and the administrative preparation of the day. A large group of guests will check out at 9:00 am. You and your colleagues ensure that this process runs as smoothly as possible for the guest. In the meantime, the phone rings and you send a guest the requested invoice from the system. It is a hectic day, with a lot of switching tasks, but that is not a problem for you, you like a dynamic working environment.
At 13:00 the peak of the guests who come to check out is over, after which you make a coffee for a guest who is sitting at the bar with you. You chat with the guest and give some tips about Arnhem. After a few weeks you will have found your way! At 14:45 the handover for the next shift starts and you have noted all the special and important matters that passed you by today, so that everything goes smoothly for our guests even in your absence. You have a quick chat you’re your colleagues from the next service, then it is already time to go home.
Tasks and responsibilities:
- Providing excellent service to our guests and taking action on as many guests’ requests as possible with a radiant smile;
- Checking in and out of the guests;
- Providing tourist information;
- Handle various administrative tasks, such as answering e-mails from guests or travel agents, checking reservations and sending invoices;
- Perform bar work and assist with breakfast if necessary.
Job requirements:
- Understanding the basics of hospitality and service;
- Relevant experience in reservation system; Opera
- Control of English language in speaking and writing.
- Who are you?
- You are guest and service oriented: wanting to provide optimal service, which gives you satisfaction;
- Stress resistant;
- Flexibility (night shifts, holiday and weekends).
Where do you end up?
On April 16, 2013, the Holiday Inn Express Arnhem hotel was opened with 127 rooms. The hotel is 50 meters from the centrum, with several cafés and bars. The Hague Central Station is a 9-minute walk and the A12 motorway is 6 minutes by car. That is why it is not for nothing that the hotel has a 8 as a score for location on booking.com, judged by more than 2750 people! In addition, there is the opportunity to park as long as there are enough places left for the guests. With the rightbehaviour, growth within our hotels is in everyone's reach.
The hotel Holiday Inn Express Arnhem belongs to the portfolio of The Vincent Hotel Group. This is the umbrella organization that has a total of 11 hotels and a head office (Support Office).
- What do we offer?A young and dynamic working environment;
- Opportunities for advancement within the different TVHG hotels and support office;
- Salary on market terms;
- Room for own initiatives;
- Discounts at more than 5500 IHG/Hilton hotels worldwide;
- Corporate health insurance benefits and fitness discounts;
- Awesome party’s;
- Room for personal growth and trainings.
Do you see a match?
Do you see yourself as a great asset to our team as Front Office employee? Then we would like to get in touch with you. Send us your CV and motivation letter using the application button!
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Front Office Agent FT
- Holiday Inn Express Arnhem Arnhem
