Front Office Agent - (FT) - The Hague

At Hotel Indigo The Hague – Royal Palace our team members are full of neighbourhood knowledge; they know where to find the hidden gems worth exploring.

Hotel Indigo The Hague - Noordeinde Palace

At the heart of the Parliament Centre of The Hague, located at a prestigious spot opposite the Royal Palace Noordeinde, Hotel Indigo The Hague – Palace Noordeinde opened it's doors in 2018. Once occupied by “De Nederlandsche Bank”, our boutique hotel with 63 rooms, restaurant Stocks&Bonds, The Gold Bar and 2 meeting rooms/private dining borrows some of these unique elements in its décor. Each Hotel Indigo is unique, and delivers a vibrant, engaging and genuine boutique experience that gives guests a real flavour of the neighbourhood – delivering an experience that is truly reflective of the local culture, character and geography.

A day in the life of…

As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You’ll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.

As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first class guest experience.

What do we need from you?

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
• Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

In return for your hard work, you can look forward to a competitive salary including:

• Travel allowance
• Special employee Rate at all IHG Hotels worldwide
• R&B Discount at restaurants within IHG
• Borealis Hotel Group Employee rate

Your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the Hotel Indigo brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Hotel Indigo and IHG and we’ll make sure you’ll have room to be yourself. Please get in touch and tell us how you could bring your unique mix of skills to Hotel Indigo The Hague – Palace Noordeinde.