Front Office Agent - Full Time - Rotterdam

Join the Crew as a Front Office Agent at Room Mate Hotels!

Hi, this is Bruno! Welcome to Room Mate Hotels! Currently, I am on the lookout for the happiest Front office Agent in Rotterdam to ensure all my travelers enjoy our services to the fullest.

About Room Mate Hotels: We're not just a hotel chain; we're your home away from home, with around 1,500 cozy rooms scattered across the most exciting cities like Madrid, Barcelona, Milan, Istanbul, and Amsterdam. Our secret sauce? We treat our guests like friends, or "Room Mates," making them feel right at home with our trendy designs, prime city-center locations, and breakfast served till noon (sleep in, we’ve got you covered!).

What's the Gig? We're on the lookout for a superstar Front Office Agent to join our crew in the bustling port area of Rotterdam. Imagine yourself in an old spice store, surrounded by the scents of India, with the stunning architecture of the Dutch Manhattan just outside your window. Sounds dreamy, right? Your mission is to ensure smooth operations in the breakfast and banqueting departments, making our guests feel at home.

What You'll Be Up To:

🔑 Smooth Operator: Check guests in and out with style and a smile.

👋 Master Greeter: Welcome all our awesome visitors, whether they're here for meetings, site visits, or just to say hi.

🛏️ Reservation Rockstar: Keep reservations accurate and process payments as needed.

🌆 Rotterdam Ambassador: Answer questions about our beautiful city and tackle any other queries guests throw your way.

📞 Phone Phenom: Handle incoming calls from guests and potential guests like a pro.

📋 Admin Ace: Take care of a bit of admin work with precision.

✅ Standard Bearer: Ensure all Room Mate standards are followed to the letter.

🎉 Fun Champion: Have a blast while doing it all!

Our mission? To make our guests (Room Mates) feel at home and exceed their expectations with top-notch service. As a Front Office Agent, you're key to making this happen!