Front Office agent fulltime or parttime - Rotterdam
Motto by Hilton Rotterdam Blaak
Rotterdam
- Fulltime
- MBO
- 0 - 1 Years of experience
- Language: NL / EN
- Operational
- Guest Relations / Reception / Reservations
MOTTO by Hilton, the very first in the EMEA. Are you ready to join a young and creative workplace?
MOTTO by Hilton is an urban lifestyle brand and is all about being your authentic self! We are located in the city centre of Rotterdam, in the Meent area, close to Rotterdam Blaak.
We are part of the neighborhood and we help guests to connect to the local culture and guide them to the hidden treasures. We share the local insights with guests but also with your colleagues.
We have the best of both worlds! You will be part of the Hilton Family and as this property is managed & owned by the Borealis Hotel Group. This means you will have all the benefits of both!
FRONT OFFICE AGENT/ MOTTO HOST – Parttime/ semi fulltime/ fulltime
We are all about flexibility and therefore our focus is to create a team that works well together and we do offer different contracts; 0 hours/ 24 hours/ 32 hours/ 38hours
What do we offer?
• A good salary based on experience.
• 25 days of holiday per year (based on a fulltime contract)
• Travel allowance (according to scheme)
• Hilton GO travel discount
• All over the world 50% discount on F&B within the Hilton Family
• Complementary stay after probation period
• A fun, spirited workplace where we put people at the heart of everything and our colleagues are able to be their authentic self!
• The best project you will ever work on is you! So let us help you grow with our guidance, training, and career possibilities.
Requirements
• Previous work experience from working in a hotel (internship/ Hotel school)
• Have excellent communication skills in Dutch and English.
• Previous experience working with OnQ PMS (bonus) or another PMS system.
• If you are a local or know the hidden gems in Rotterdam, that would be a bonus!
• Passionate about people and teamwork.
• Willing to work different shifts, including weekends and holidays.
What will you be doing?
You might not have worked behind a Hotel Reception desk. Let me explain what drives us at Motto and what your actual day to day tasks would be;
Be your authentic self. More friendly & less formal.
“Read the room”, know what a guest would need, help them
Explore the city and share what you have experienced!
Be a team player also for other departments
Think ahead in every kind of way
Reception has different shifts (morning shift/ day shift/ evening shift, 7 days a week)
Perform check ins & check outs and create payments
Answer calls and emails
create bookings, cancell bookings
Check all booked rooms for that day, make sure the guests have the correct rooms allocated
Make every guest feel welcome by taking an extra step. Guests Birthday? 5th stay? Hilton Gold member etc. etc.
Keep good contact with housekeeping and technical service in regards of the room status.
Perform the administrative tasks for the reception such as payments and guest relations.
Upsell items and increase revenue
Monitoring and being alert to hotel entrances and security
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Front Office agent fulltime or parttime
- Motto by Hilton Rotterdam Blaak Rotterdam
