Front Office Agent - Hoofddorp

Hey you! Are you a pro at receiving guests with open arms and a big smile? Are you known as the person who has always a kind word and a sparkling attitude, then we would like to get to know you!

As Front Office Agent you are the face of our hotel. Your smile is the first impression our guests receive. You welcome them with open arms and make them feel right at home. You check in guests, give them information about the hotel and what the beautiful city has to offer and how to get around. You will be dealing with guests of different nationalities, so your language skills will come in handy here! You ensure that nothing is missing for our guests and with your good service you ensure that our guests want to come back again. You make the difference!

As a Front Office Agent you are the centre of the hotel and responsible for all work that takes place during the morning and evening shift. These duties and responsibilities include:

·         Providing excellent service to our guests

·         Handling questions and complaints

·         Speaking to and checking in the guests

·         Check-out of guests and the financial settlement

·         Providing information and service to guests, such as: providing general and tourist information, information about public transport and restaurants

·         Handle various administrative tasks, such as answering emails from guests or travel agents, checking reservations and sending invoices.

The Vincent Hotel Group lives by its core values: V.I.T.A.L

Valour              We act with integrity and do the right thing

Inclusion          We embody diversity, fairness and sustainability

Teamwork        We support each other and own our actions

Achievement    We aspire to exceed all expectations

Leadership      We set goals, lead with vigour and embrace change

The Vincent Hotel Group has a portfolio of 11 franchised hotels throughout the Netherlands. With hotels in Amsterdam, Rotterdam, The Hague, Utrecht and Arnhem we have hotels in the key cities and our destinations are on accessible locations. We have international renowned brands, such as Holiday Inn, Holiday Inn Express and Hampton by Hilton. We support these 11 hotels from our Support Office, located at the 8th floor of Holiday Inn Express Amsterdam – Sloterdijk. This allows us to respond fast in an everchanging environment and share resources.

The Vincent Hotel Group fosters a culture where new initiatives are embraced, trailed and if successful executed around the platform.

Our mission is to exceed expectations and nurture growth for all stakeholders, including team, guest and ownership by creating a high-energy and dynamic environment. We have a vision to become the leading select service hospitality provider in the region, by cultivating talent, growth and creating enduring value for guest and stakeholders. And we have a simple but powerful purpose, we are committed to welcoming all and creating smiles by turning dreams into reality.