Front Office Agent (Part- time) - Amsterdam

Swissotel Amsterdam Amsterdam

• Parttime, 1 hour weekly
• 2 - 5 Years of experience
• Language: EN / NL
• Operational
• Callcenter / Guest Relations / Reception

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Swissotel Amsterdam is a four-star boutique hotel located by Dam Square, in the heart of Amsterdam’s historic city center. Behind its historical facade of 19th century buildings, Swissotel Amsterdam offers 114 luxurious, sound-proofed guest rooms and suites in a contemporary and sophisticated style.

Swissôtel Hotels and Resorts are operating 25 hotels worldwide under Accor hotels.

ROYAL98 is our restaurant. ROYAL98 is a food concept in the center of Amsterdam where thin crust wood oven pizza and Italian authentic dishes play a central role

Main duties:

The Front Office Agent combines the tasks of Receptionist/Duty manager, Concierge and Night Auditor

Carries out Front Office procedures to provide highest standards of service;

Checking in and out of guests and follow the GDPR while registering guests and or visitors;

Giving excellent and personalized service to guests according to hotel’s standards;

Functions as Front Office Clerk incl. Concierge and Receptionist tasks during days and night;

Aligns tasks, questions and complaints with other departments;

Sells available rooms to walk-ins;

Promotes up-selling;

Makes and confirms reservations;

Provides guest with tourist information about Amsterdam, sights etc.;

Conducts payments via cashier system;

Is responsible for telephone service;

Responding to emails from reservations + hotel

Assists in training new team members;

Works together with other departments;

Completes the daily checklists.