front office employee - Amsterdam

Hotel Nicolaas Witsen Amsterdam

Parttime, 8 - 20 hour weekly
MBO
0 - 1 Years of experience
Language: EN
Operational
Callcenter / Guest Relations / Reception

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As a front office employee, you are the face of the hotel. You are responsible for receiving and checking in guests, providing general and tourist information, providing service during the stay (wake-up calls, message taking, etc.), checking out guests, and preparing drinks and simple snacks on request. You also assist during the busy breakfast hours, answer phone calls, and process emails and reservation requests.

We offer you:
a job in a pleasant and safe working environment
16-32 hours per week
you become part of a close-knit team
a good salary

Who are we looking for?
You are available on Sundays
You are courteous, courteous, and well-mannered towards others.
You avoid statements such as "no, that's not possible" or "it's busy" without explanation.
You also offer unsolicited additional service.
You investigate how to help guests adequately and optimally and demonstrate dedication.
You are willing to tackle anything.
You present yourself to guests/external parties in line with the company's image.
You come across well to others.
You always strive to act according to good manners.
You are open to changes proposed by others.
You can switch quickly between different tasks.
You accept that work is determined by others or circumstances.
You don't focus on problems, but on solutions.
You are pragmatic, choosing practical and quick solutions.
You don't linger too long analyzing the problem.
You communicate clearly and in a way that the other person understands.
You listen well and respond to what the other person is saying.
You ask questions if necessary.