Front Office employee - Amsterdam
Holiday Inn Express Amsterdam - South
Amsterdam
- Fulltime
- MBO
- 0 - 1 Years of experience
- Language: EN
- Operational
- Callcenter / Guest Relations / Reception
Today you have a morning shift and start with the handover at 06:45 am. You still have time to catch up with your colleagues and then you can get started! You start by checking the lobby, bar and reception, is everything looking good? Then you continue with the reception tasks and the administrative preparation of the day. A large group of guests will check out at 9:00 am. You and your colleagues ensure that this process runs as smoothly as possible for the guest. In the meantime, the phone rings and you send a guest the requested invoice from the system. It is a hectic day, with a lot of switching tasks, but that is not a problem for you, you like a dynamic working environment.
At 13:00 the peak of the guests who come to check out is over, after which you make a coffee for a guest who is sitting at the bar with you. You chat with the guest and give some tips about Amsterdam. After a few weeks you will have found your way! At 14:45 the handover for the next shift starts and you have noted all the special and important matters that passed you by today, so that everything goes smoothly for our guests even in your absence. You have a quick chat you’re your colleagues from the next service, then it is already time to go home.
Work is carried out in shifts throughout a 7-day work week with times such as: 07:00 – 15:00, 15:00 – 23:00 and 23:00 – 07:00. You will work 5 days per week, 7.6 hours a day. You are available to work on holidays.
Tasks and responsibilities:
- Providing excellent service to our guests and taking action on as many guests’ requests as possible with a radiant smile;
- Checking in and out of the guests;
- Providing tourist information;
- Handle various administrative tasks, such as answering e-mails from guests or travel agents, checking reservations and sending invoices;
- Perform bar work and assist with breakfast if necessary.
Job requirements:
- Understanding the basics of hospitality and service;
- Relevant experience in the hotel industry is an advantage;
- You speak English fluently, speaking Dutch is definitely a plus;
- You are able to reach the hotel in time for all our shifts: 07-15h, 15-23h, 23-07h also in weekends and on holidays.
- Who are you?
- You have an open appearance and you are representative;
- You have a proactive attitude and get energy out of ticking of things from your checklist;
- You are guest and service oriented: wanting to provide optimal service is in your genes and puts a smile on your face. You enjoy connecting with other colleagues and guests;
- Stress resistant; you only see a challenge rather than a problem;
- Flexibility (night shifts, holidays and weekends).
Where do you end up?
In June 2012, the Holiday Inn Express Amsterdam - South was opened featuring 80 hotel rooms. The hotel is located near the center of Amsterdam, the RAI and the Zuidas axis; an excellent location for both our business and tourist guests. A tram and metro stop is right next to the hotel so that both guests and staff can easily reach the hotel. In addition, there is ample parking around the hotel. Parking is offered free of charge to team members.
The hotel Holiday Inn Express Amsterdam – South belongs to the portfolio of The Vincent Hotel Group who own a total of 11 hotels and a support office in the Netherlands.
- What do we offer?
- A young and dynamic working environment;
- Within our small team you get a lot of responsibility and freedom; a unique opportunity to explore many different aspects of the hotel.
- Opportunities for advancement within the different TVHG hotels and support office;
- Salary on market terms and a 50% salary supplement when working night shifts;
- Discounts at more than 5500 IHG hotels worldwide;
- Corporate health insurance benefits and fitness discounts;
- Awesome party’s;
- Room for personal growth and trainings.
Want to know more?
Do you see yourself as a great asset to our team as Front Office employee? Then we would like to get in touch with you. Send us your CV and motivation letter using the application button!
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Front Office employee
- Holiday Inn Express Amsterdam - South Amsterdam
