Front Office Host - Amsterdam
Park Inn by Radisson Amsterdam City West
Amsterdam
- Fulltime
- MBO
- 0 - 1 Years of experience
- Language: EN
- Operational
- Callcenter / Guest Relations / Reception / Reservations
Do you like a varied, dynamic job where no two days are the same? Are you the hero for our guests and do you see only challenges in problems and solutions in no time? Then we are looking for you; a passionate Host eager for a challenge at the Park Inn by Radisson Amsterdam City West!
Every shift at the Front Office of our colourful and dynamic hotel is different and that's exactly what makes it so much fun to join us! What is the common thread in our work? We are ready 24/7 as a team to welcome guests, wave them off or assist them during their stay. Whether at reception, on the phone or in the lobby as the hotel's host, we are all-round and make sure every guest smiles with our Yes I Can! spirit.
As diverse as our work is, our guests certainly are too. Every guest is different and every stay is for a different reason. We like to come out from behind our desk for a conversation to find out what the guest's wishes are. We are confident because of our all-round training and the guidance we receive. We know everything about the hotel and have extensive knowledge of Amsterdam. In short, we possess the tools and skills to make every stay special.
We won't deny that the workload is sometimes high in our department. With 476 hotel rooms and 20 meeting rooms, there is always activity in the hotel and therefore always something to do. However, whether it's a checking in 300 rooms or lugging 300 suitcases (#freeitness) we get the job done together and do it with great pleasure!
Your other duties and responsibilities are:
- Running the various shifts (morning, and evening shifts) independently with the guest at the centre of attention.
- Processing payments using (automated) cash register system, handing over the cash register at the end of the shift and accounting for monies received and credit card payments (The entire hotel is cashless).
- Operating the hotel telephone switchboard.
- Handling guest complaints.
- Being the first point of contact with the guest in the lobby.
- Assisting guests at the kiosks.
To fill this vacancy, we are looking for Team Players with:
- At least half a year of working or internship experience in the Front Office of a hotel.
- Enthusiasm to be part of an informal and friendly team
- Strong social and communication skills and a sense of responsibility.
- Creativity in solving challenges as they arise
- Excellent command of the English language both verbally and in writing (Dutch or any other second language would be a plus)
As part of this job, we offer you:
- A salary in FG 5 of the Horeca CAO;
- Participation in the Radisson enrolment incentive plan: for each enrolment, you will receive €2, with a maximum of 1 month's salary per year;
- 25 holidays per year (based on FT employment);
- Travel expense reimbursement of €0.23 per km (max €14.63 per day)
- Free parking spots for team members;
- Delicious meal during your shift;
- 8% holiday allowance (paid yearly in May);
- Industry pension plan (PH&C);
- Access to the employee discount platform Benefits at Work which offers exceptional rates on products and services from renowned brands and popular amusement parks;
- Recommend a friend program (up to €250 per person who joins us);
- (International) training and job opportunities within the Radisson Hotel Group;
- Staff activities such as the annual staff party, summer event, Sinterklaas party, departmental outing, and many more social activities;
- After your probationary period, a 'Know Where You Work program' so you can experience a real guest experience;
- Staff discount on stays and F&B at Radisson Hotel Group worldwide, not only for yourself but also for family and friends.
- 50% Discount on Food & Beverage: Enjoy half-off on dining experiences at the Radisson Blu and Park Inn by Radisson hotels throughout the Netherlands.
Did you get excited after reading the vacancy? We would love to see why you are our new Moment Maker!
Park Inn & VEN
The Park Inn by Radisson Amsterdam City West has converted an old office into a colourful and unique hotel with 476 rooms and 20 meeting rooms, all decorated by designer Karim Rashid. The hotel will be part of the VEN complex, meaning the building will be shared with Holland Casino and flats by LimeHome.
Curious? https://youtu.be/PY-O3SDoL44?si=_th-jhg8UeAy7iFY
Of course you're also curious to know what it's like to work at the Park Inn by Radisson Amsterdam City West. This can best be described as fun and informal, where attention to our guests and delivering quality is always our focus. The hotel is part of the Radisson Hotel Group, giving a world of opportunities towards an international career and training programmes. Very easy to reach by car or public transport, the Park Inn by Radisson Amsterdam City West is within walking distance of Sloterdijk station. Radisson Hotel GroupTM (formerly Carlson Rezidor Hotel Group) is one of the world's largest hotel groups with eight distinctive hotel brands and operates and develops 1,400 hotels worldwide. Among the Radisson Hotel Group portfolio are Radisson CollectionTM, Radisson Blu®, Radisson®, Radisson RED®, Park Plaza®, Park Inn® by Radisson, Country Inn & Suites® by Radisson and prizeotel. More than 95,000 international team members work for the Radisson Hotel Group. The company is headquartered in Brussels, Minneapolis and Singapore.
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Front Office Host
- Park Inn by Radisson Amsterdam City West Amsterdam
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