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Front Office Host (Receptionist) - The Hague

voco™ The Hague The Hague

Fulltime
MBO/HBO
0 - 1 Years of experience
Language: EN
Operational
Callcenter / Guest Relations / Reception

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voco® The Hague, an IHG Hotel

About us voco® The Hague

As a Front Office Host, you are the one inviting our guests in, provide them with your widest smile and warmest “welcome”. Front Office is more than just checking a guest in and out, it’s up to you to treat the guest with the real voco™ lifestyle experience; guiding them through the hotel and all there is to enjoy in Ultramarijn and Botanica. Being a true host you know that The Hague has many hidden secrets, whether it is a landmark of historical value or a tiny boutique shop you are ready to share your tips to our guests so they can enjoy the Royal City of The Hague to the fullest.

Destination: voco® The Hague

Come on into an iconic former bank building where offices and ATMs have made way for a brand-new hotel. First impression? 204 elegantly furnished rooms, 7 floors and a warm welcome from your future team.

Ready to land this job?

Maintaining a high level of guest satisfaction through actively communicating with the guests before, during and after the stay.
Ensuring the quality of the hotel product is always at the highest possible level.
Making sure all procedures are followed according to voco™ brand standards and IHG guidelines.
Working systematically according to a checklist that includes all tasks for the Front Desk.
Ensuring all procedures regarding safety & security are followed closely.
Communicating all pertinent information related to the expected arrival and departure of VIP’s and key guests. And ensure all special guest requests are communicated to the right departments.
Promoting teamwork and lifestyle service through daily communication and coordination with other teams.
Working in various shifts including morning, day, evening and nightshifts on weekdays and in the weekend.
Living the voco™ brand with pride, passion & energy. Creating & inspiring others to deliver memorable branded guest experiences.
Ad-hoc duties as required – unexpected moments when we have to pull together as a team to get a task done.

Did you bring everything?

Passion for hospitality.
Knowledge of PMS system Opera is an advantage.
Experience in operations within a hospitality environment.
Time and task-management, creativity and presentation skills.
Pro-active attitude and eye for detail with a natural drive for continuous improvement.
A naturally outgoing and friendly personality with a passion for service excellence in order to consistently deliver and demonstrate voco™ service standards to our voco® guests.
A true “team-player” mentality and flexible attitude towards a diverse set of tasks.
Excellent communication skills in Dutch and in English. Another language is always a plus.

Benefits

You’ll be part of the voco® life
Competitive salary and travel allowance based on the distance between your home and the hotel
Staff and friends & family discount at 6000+ IHG hotels worldwide. You’ll be able to stay at hotels for a discounted rate and you’ll get 50% discount on your restaurant and bar bill
Special friends & family discount for stays at voco The Hague including breakfast
Overnight stay at voco® The Hague as part of your onboarding
We have a staff canteen in which we serve staff meals
Curious about different departments? We offer cross trainings!
To stay fit we offer a 20% discount on your contract with Trainmore + 1 Euro discount for every time you go!
Discount on a collective health insurance
Your staff uniform will be washed by the hotel
There will be staff parties, events and departmental outings
You’ll be working in a passionate and ambitious team
You’ll have the opportunity to take part in trainings and workshops
You’ll be working for an international hotel chain in the heart of The Hague

The world is at your feet!

Whoever you are, whatever you love doing, bring your passion to voco® The Hague and IHG and we will make sure you will have room to be yourself. Send your resume and motivation letter to HR and they will contact you to finalize your trip to voco The Hague.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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Questions regarding this job?

Questions will be send directly to the hotel.

Jobs at voco™ The Hague

1. Kneuterdijk 8
2. 2514 EN / The Hague
3. South Holland
4. (Netherlands)
5. 0031702185610
6. Website
7. Company page
Contact:
Human Resources
Hotel chain:
IHG Hotels & Resorts

Hotel brand:
voco