Front Office Internship - Rotterdam

Job Description

During your internship you will be able to expect the following tasks

• Providing check-in & check-out for hotel guests (cashless hotel);
• Answering emails, phones, requests and/or questions from hotel guests;
• When a complaint is reported, you will know how to properly address the guest and get the shift leader involved;
• Promote upselling such as early check-in/Late check-out/Room upgrades;
• Deliver optimal service from guest arrival to departure;
• You are the lynchpin in the web and communicate multiple times per shift with your Housekeeping, F&B, Technical, and management colleagues;
• Other administrative tasks specific to the reception desk.

What we offer

• A dynamic work environment in the ' Heart of South';
• An internship remuneration of 750 EURO;
• 'Knowing where you work' program, 1 overnight stay including breakfast & dinner for 2 people at your internship site;
• Staff events;
• Excellent international career and training opportunities;
• The opportunity to work within a fast-growing organization;
• Room for own initiative and development opportunities.

Job requirements

• You are studying at MBO level 3 or 4 at an accredited college;
• You are an approachable person and spontaneous;
• Preferably living in the Rotterdam area or have affinity with the city;
• At least bilingual (NL/ENG) and relationally and communicatively able to communicate at different levels
• You enjoy working mornings and evenings. You understand better than anyone else that weekend work and holidays are among the possibilities.