Front Office Manager - Amsterdam

Hey you! Are you a pro at receiving guests with open arms and a big smile? Are you known as the person who has always a kind word and a sparkling attitude and do you want to learn a lot in a dynamic environment? Then we would like to get to know you!

As Front Office Manager you are the expert in the rooms department. You motivate and enthuse your colleagues, set and achieve targets with your team, and you ensure that all reservations and guests are taken care of with the biggest smile. In addition, you are the first point of contact for the supervisor of the cleaning company and the night team. As a member of the management team you report directly to the hotel manager. Because we work with small (management) teams at Holiday Inn Express, you will be (jointly) responsible for:

·         Managing, guiding, inspiring and training employees

·         Setting up, optimizing and guaranteeing work and quality procedures, as well as periodically carrying out checks on this

·         Partly take care of realizing the budgeted results/occupation percentages of the hotel, for example by applying (and optimizing) up- and cross-selling

·         Implementation of the total personnel policy including:

·         Drafting/approval of schedules

·         Ensure optimal staffing

·         Recruitment, selection, appointment and introduction of (new) employees;

·         Conducting appraisal interviews

·         Training, guiding and motivating employees

The Vincent Hotel Group lives by its core values: V.I.T.A.L

Valour              We act with integrity and do the right thing

Inclusion          We embody diversity, fairness and sustainability

Teamwork        We support each other and own our actions

Achievement    We aspire to exceed all expectations

Leadership      We set goals, lead with vigour and embrace change

The Vincent Hotel Group has a portfolio of 11 franchised hotels throughout the Netherlands. With hotels in Amsterdam, Rotterdam, The Hague, Utrecht and Arnhem we have hotels in the key cities and our destinations are on accessible locations. We have international renowned brands, such as Holiday Inn, Holiday Inn Express and Hampton by Hilton. We support these 11 hotels from our Support Office, located at the 8th floor of Holiday Inn Express Amsterdam – Sloterdijk. This allows us to respond fast in an everchanging environment and share resources.

The Vincent Hotel Group fosters a culture where new initiatives are embraced, trailed and if successful executed around the platform.

Our mission is to exceed expectations and nurture growth for all stakeholders, including team, guest and ownership by creating a high-energy and dynamic environment. We have a vision to become the leading select service hospitality provider in the region, by cultivating talent, growth and creating enduring value for guest and stakeholders. And we have a simple but powerful purpose, we are committed to welcoming all and creating smiles by turning dreams into reality.