Front Office Manager Moxy/Residence Inn - Amsterdam

Meet Moxy & Residence Inn Houthavens! We are the first dual branded property in The Netherlands; 2 hotels operating in 1 building! Residence Inn by Marriott is an extended stay brand whereby our guests stay for longer periods of time. It is up to us to make them feel at home with our family of associates! #ATTHEMOXY, we created a free-spirited place where our guests can do all that crazy stuff, they would never think of doing at home, together with likeminded spirits they had otherwise never met! The Wi-Fi is speedy, and the cushy beds are freshly made, but more importantly, the bar is always open and ‘the crew’ is always on duty to serve.

Are you an enthusiastic and customer-oriented leader with a drive for delivering outstanding guest experiences? Do you excel in fast-paced settings and possess a sharp attention to detail? If this sounds like you, we invite you to become our next Front Office Manager!

The two hotels are managed by Cycas Hospitality. Cycas Hospitality is a hotel management company that prides itself on making a difference by being different. Our vision is to be Europe’s leading hotel company.

Who are we looking for?

• A valid residence and working permit for the Netherlands is required
• English speaking: Dutch is not mandatory
• You have experience at a leadership level within the Front Desk department
• You have great experience with OPERA
• You have a can-do attitude when it comes to all guest requests
• You have excellent communication skills
• You are pro-active, passionate and take initiative
• You have experience with Marriott and all its systems
• You are fluent in English

 What we give in return!

• Salary according to Horeca CAO
• 25 holiday days
• Travel allowance
• Free parking
• Free use of on property gym
• The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities.
• Cycas smiles Reward & Celebration program
• Feed your wanderlust with discounts in over 8000 hotels!

What will I do?

• Assist our operations manager by being the best welcome host you can be. It’s vital that our guests are warmly welcomed, as you read and respond appropriately to what they want and need.
• Act as a role model for your team members, as you plan, organize, and assign work. You train, inspire, and motivate your team to make sure they meet our main goal, happy guests!
• Be an excellent problem solver and do not shy away from a challenge, as you are creatively and with a sense of humour solve our guest’s issues and complaints.
• Assist guests in the desirable, friendly, courteous, and professional manner with registration and check out, ensuring that any special requirements are noted and passed to the appropriate department.
• Direct the day-to-day activities of your team; plan, organise and assign work and advise your team of formal policies and procedures.
• Ensure your department rolls out and adheres to Marriott standard operating procedures.
• Ensure all complaints are dealt with appropriately taking on the authority to resolve any concerns and requests raised and discuss accordingly with the operations manager if needed.
• Monitor all guest accounts ensuring that charges posted are correct and that supporting documentation is readily available.
• Manage the operation of the hotel switchboard to the company standard, ensuring that all messages are correctly handled.
• You are an excellent problem solver and do not shy away from a challenge, as you are creatively and with a sense of humor solve our guest’s issues and complaints.
• You are an OPERA ROCKSTAR! There is not a single corner of the system you don’t know your way with! On top of that you are familiar with all other Marriott systems too, such as Marsha, Guest voice, GXP and Mobile Services.