Front Office Receptionist - Amsterdam

Hotel Casa Amsterdam Amsterdam

€ 2,252 - 2,617 per month
Fulltime
MBO/HBO
0 - 1 Years of experience
Language: EN
Operational
Reception

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At Hotel Casa Amsterdam we are looking for a Front Office Assistant. As a FO employee you are the first and last point of contact for our guests and make sure everyone leaves the hotel with a smile.

A day like...

It's Sunday, a day when almost everyone is off, but not you. And you don't mind at all. Together with two other colleagues you take over the morning shift. Within fifteen minutes you are briefed and then you get started. It's peak-time at the check-in desk and you know how to welcome every guest with a smile. At 6 p.m. peace has returned and you can retire for a delicious snack. Then guests regularly stop by for some insider tips on the area. You've got your teeth into that and know how to help them well, and upselling is also going well for you today. You've already sold 12 bikes and made 5 reservations for tonight in East. In between you pick up some administrative work and after a lot of interesting conversations with the guests, the time seems to have flown by. It's time for a briefing to the night shift, and at 11pm you get on your bike, heading home.

Your responsibilities...

You are the person of contact for guests and welcome everyone with a broad smile;
You provide security within the hotel;
You oversee the lobby, making sure it looks tip-top and makes every guest feel welcome;
You connect phone calls, respond to guest requests via email and take last-minute reservations from walk-ins;
You make sure guests have an awesome stay, keeping them coming back for sure.

You...

Are super guest-oriented and stress-resistant;
You are communicatively strong;
Speak the Dutch and English language;
Are someone with a keen eye and great sense of responsibility;
Are a team player, who communicates well with multiple parties.

You get...

A place in a wonderful company with a 'forever young' character, ample opportunities for personal development and a lot of social involvement;
A salary between €2,252,- and €2,617,- gross per month based on a 38-hour work week (scale 4 Horeca CAO). This is excluding 8% vacation allowance;
The possibility of a bonus based on profit distribution at the end of the year.
A travel allowance based on your commuting distance, starting from 10 kilometers from Hotel Casa;
The compensation of overtime in a time-for-time arrangement;
Various opportunities to attend training and grow within CASA;
Friends and family discount in the hotel and EAST.
Fun parties and get-togethers;
An Alleo budget for benefits that fit your needs!

Your team...

The Front Office team is committed and energetic and open to change. CASA is a learning company and believes it is important for everyone to develop to their fullest potential. Interns are supervised and trained to become independent receptionists and there are various training programs. Your supervisor is one of the Front Office supervisors.

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