Front Office Supervisor - Almere

YOUR KEY RESPONSIBILITIES

• Supervise and support the activity of the Reception Team.
• Ensure a smooth check-in/out process for all guests in line with our brand standards.
• Perform reviews and keep the reception procedures up to date in accordance with the hotel policy.
• Carry out Duty Management shifts.
• Support receptionists in preventing and handling complaints.
• Proficient with the hotel facilities, services, and special promotions. 
• Acquainted with the hotel security, fire regulations, legislation and safety procedures.

HOW YOU’LL DO IT

• Having a creative and warm personality and know-how to connect with people is a great asset.
• Being representative and guest oriented.
• Thinking out of the box to create unique experiences.
• Passionate for order and a structured environment.
• Being a team player and having a proactive attitude.
• Excelling in the areas of communication and interpersonal relations.

WHAT YOU’LL BRING

• HBO/ MBO or equivalent level of education.
• Minimum 1 year of experience as Reception Supervisor; experience in Holiday Inn Express hotels is an advantage.
• Excellent organizational and leadership skills.
• Proactive, adaptable, and independent.
• Diplomatic, respectful, and supportive with the company policies.
• Ability to work under pressure, prioritize and meet deadlines.
• Excellent written and spoken English and Dutch is a plus.

WHY JOIN US?

• You've the opportunity to work in a dynamic. international, and multicultural work environment.
• We value your contributions and offer competitive pay aligned with industry standards and the Catering CLA.
• We've got your travel expenses covered.
• Your pension is taken care of.
• Attractive employee rates in more than 8000 hotels within InterContinental Hotels Group (IHG) Loyalty Program and Odyssey Hotel Group.
• You can accrue well-deserved breaks with up to 25 days off.
• You've access to diverse resources through Empowr for personal well-being support.
• We engage regularly in team-building activities.
• Your personal development taken seriously. You have the option to grow within our diverse hotel brands and our headquarters. You'll be regularly informed of vacancies and are free to apply internally!

ABOUT ODYSSEY
We are The Odyssey Hotel Group, Europe’s most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott, InterContinental Hotels Group (IHG), and Accor to develop exceptional properties across various brands, from Holiday Express to Marriott's Autograph collection. Powered by over 700 employees and supported by ActivumSG as our major shareholder, our purpose is to create wonderful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture of enabling and empowering our teams to be masters of the art of hospitality. At Odyssey, our story is your story.

ODYSSEY CULTURE

You’ll be joining a fast-moving, ambitious, and successful team that’s shaking up the industry we love. If you thrive on responsibility, share a passion for great service, and are a natural collaborator, we’ll be a good fit. We pride ourselves on with a collaborative mindset.

INTERESTED?

Please apply via this vacancy and our colleagues from the Talent Acquisition Team will contact you as soon as possible. 

We look forward to receiving your application!