Front Office Supervisor - Amsterdam

Kimpton de Witt, Celia Amsterdam and Super Lyan are only as good as the people it employs, that is why we picked you. You are outgoing and you love to meet new people. You are passionate, focused and driven about making every guest's experience 'ridiculously personal', making their visit unforgettable, in all the right ways.

You will be working with a friendly, international, motivated team and will work together to develop our full potential and ensure we all provide genuine heartfelt care to our all guest.

What will you actually be doing?
As a Front Office Supervisor, you bring our unique hospitality to life. Direct an enthusiastic team and oversee seamless operations. It is a physical role and although there are the usual meetings, briefings and of course emails to check, you will be on your feet most of the day out and about chatting with your guests and your team, so fitness will be key for you:

Your responsibilities:

• Lead day-to-day Front Desk operations in line with the established service standards.
• Train employees on the job to excel in their role.
• Coach employees on the background to foster professional development together with the Supervisor team & (Assistant) Manager.
• Record and action guest feedback to achieve memorable experiences.
• Carry out all other tasks related to Front Desk operations such as administration and providing unscripted yet professional service.

We are looking for:

• Who is a motivated individual with an outgoing personality to inspire our Front Office team.
• That has previous experience in leadership at the Front Office.
• That enjoys working flexible shifts throughout the week and weekend
• Continuously exploring ways to enhance performance and can lead change.
• Shows a high level of competence in English.

Whats in it for you?

• Experience Stay at Kimpton De Witt as part of our introduction program (overnight stay with +1 including dinner, drinks & breakfast)
• 6 complimentary nights per year at the Lore Group hotels worldwide
• Employee and Friends & Family discount rates at the Lore Group hotels
• Employee and Friends & Family discount rates at more than 5500 IHG Hotels and all Lore Group hotels
• A monthly budget to spend on benefits platform Alleo
• Possibility to lease a bike
• 50% discount in restaurants & bars at 19 partner hotels in Amsterdam
• Free and unlimited appointments per year with a psychologist via OpenUp
• A monthly contribution to a pension scheme
• A monthly travel allowance
• A monthly clothing allowance (if applicable to your position)
• A yearly shoe allowance
• Possibility to take part in a Dutch language course
• Freshly prepared meals in the canteen
• Discount on supplemental health insurances

Location: Amsterdam