Front Office Supervisor - Amsterdam

As a Front Office Supervisor, you will lead our front desk team, setting the tone for exceptional guest experiences. You are responsible for overseeing day-to-day operations, supporting team members, and ensuring smooth, efficient service for all our guests. By guiding the team and coordinating across departments, you ensure every interaction with our guests reflects our commitment to excellence and hospitality.

Your key responsibilities include supervising the guest arrival and departure process, ensuring seamless check-ins and check-outs, and handling complex inquiries or issues with a professional, solution-oriented approach. You will work closely with housekeeping, maintenance, and F&B outlets to fulfill guest requests promptly. Additionally, you implement and monitor service standards, manage guest feedback, and maintain an organized, welcoming front desk environment. By fostering a positive team culture, you empower staff to exceed guest expectations, ensuring a memorable stay for every visitor.

Are you a hospitality enthusiast with a keen eye for detail and a talent for leadership? Do you thrive in a fast-paced environment and enjoy mentoring others to achieve their best? If so, we would love to hear from you!

Do you have what it takes?

·       Proven experience in a supervisory role in hospitality

·       Experience with Mews PMS

·       Strong leadership and team management skills

·       Stress-resistant and an enthusiastic, driven team player

·       Excellent communication and interpersonal abilities

·       Proficiency in multiple languages is a plus

·       Strong problem-solving skills with attention to detail

·       Ability to remain calm and professional under pressure

·       Flexibility to work various shifts, including weekends and holidays

·       Familiarity with the Amsterdam market is an advantage

We offer the best!

·       A dynamic working environment in the heart of Amsterdam

·       Opportunities for professional development and career growth

·       Competitive employment conditions

·       Access to modern equipment and facilities

·       The chance to lead a team in a new, exciting hotel opening

·       25 vacation days per year

·       The unique opportunity to shape and uphold service standards in a new hotel