Front Office Supervisor - Amsterdam
Radisson Blu Hotel, Amsterdam City Center
Amsterdam
- Fulltime
- HBO
- 2 - 5 Years of experience
- Language: EN
- Managing
- Callcenter / Guest Relations / Reception
Would you like to become our hotel’s newest ambassador? Will you be responsible for our guests’ first impression and welcome them in beautiful Amsterdam?
Our Front Office team is expanding and is looking for an enthusiastic new colleague who is ready for the next step in his/her career. You have already gained experience as Senior Receptionist or Supervisor and you are ready for the next step. You are eager to develop yourself further and are hungry for more responsibility. You take ownership of your tasks and foster a positive energy within the Front Office team as Service Manager/ Front Office Supervisor. Together with our new service manager team, as we call this team, you will be the new valued asset to our team!
As a Front Office Supervisor, you are solution-oriented and strive for the best guest experience. Creating memorable moments with the team is what you enjoy the most, delivering the guest just that little bit more than they expected. Even if there are complaints or problems, you do not shy away, but you are able to solve things in a professional manner. Our core value is ‘Yes, I Can!’ and you embrace this vision.
What does your day look like?
In this role, you will support the Assistant Rooms Division Manager with the daily operation and with administrative tasks.
You will coach and manage the team and assist your colleagues with all Front Office procedures, when needed.
You lead by example and motivate the team every step of the way to ensure that the departmental targets are achieved. You will be a first point of contact for other departments and colleagues and communicate your daily operational tasks to the Front Office Manager. Are you ambitious? Great! In this role we would love to see your leadership skills. In training and supporting (new) colleagues and leading new projects for example.
In March 2020, we implemented a new Property Management System called EMMA. Even though the system is already in place, there is lots to develop and you will take an active role in its further implementation. The Radisson Hotel Group strives to become one of the leading hotels companies worldwide and is currently busy with several innovative projects to cater to all guests. Here you will take the lead and motivate the team to ensure a successful outcome.
Who are you?
Every day within the department is dynamic and that is what you like the most. Striving for the best guest experience together with the team and coaching them along the way is your goal. You are outgoing, take initiative and are hungry for additional responsibilities. An international work environment, with all kinds of different nationalities, cultures and beliefs is where you feel most comfortable. You are an excellent English speaker so helping our international guests is not a problem for you. Do you speak other languages as well? Great! This will be an additional value within our team!
We are looking for you if you:
- Have degree in Hotel management or related other studies;
- Have a minimum of 2 years experience within the Front Office department in the role of Senior Receptionist, supervisor or comparable;
- Have developed coaching or leadership competencies and skills;
- See it as a positive challenge to work with different IT and software systems;
- Have an excellent working knowledge of the English language, both verbally and in writing; the more languages you master, the better!;
- Are determined and a real team player
- Live in Amsterdam or region;
- Are able to work during the day, evening and weekend
- Understand that night shifts could be part of your work too, and do not see this as a problem.
What’s in it for you?
• Interesting discounts in hotels part of the Radisson Hotel Group;
• 50% discount on F&D in the “sister hotels” in Amsterdam;
• Travel allowance depending on the distance you live from the hotel;
• Development and career opportunities
Our culture can be described as open, personal and we aim to have fun in all that we do. In addition, we offer excellent training programs for all levels within the organization and live by our "Yes, I Can!" service philosophy, not only towards our guests but also our team members.
Where will you be working?
Radisson Blu Hotel Amsterdam City Center offers 252 luxurious guest rooms, Restaurant De Palmboom and the Pastorie Bar. Other facilities include a fitness area and various meeting rooms for gatherings and conferences for up to 200 guests.
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.
If you are interested and your experience matches the requirements, then we are looking for you! Please send us your CV and application letter via the application button. You can be creative, video applications are more than welcome! In case you have further questions or queries, you can contact our Front Office Manager, Cristiano di Frino via (click on the apply button) are looking forward to meeting you soon!
Applicants from outside the European Union need to have a valid work and residence permit. Without these documents we cannot consider your application.
-
Front Office Supervisor
- Radisson Blu Hotel, Amsterdam City Center Amsterdam
Questions regarding this job?
Job suggestions
Front of House Manager
Leonardo Hotel Amsterdam City Center Amsterdam
- Fulltime, 36 - 40 hour weekly
Front of House Manager
Leonardo Hotel Amsterdam City Center Amsterdam
- Fulltime, 36 - 40 hour weekly