Front Office Supervisor - Nijmegen
The Rebyl Nijmegen A Tribute Portfolio
Nijmegen
- Fulltime, 38 hour weekly
- MBO/HBO
- 2 - 5 Years of experience
- Language: EN
- Managing
- Callcenter / Guest Relations / Reception
OVER THE REBYL
Dive into a daring utopia where the pulse of Nijmegen beats with a different rhythm, where the air is charged with rebellious thinking and transcendent ambition. The Rebyl is not just a place; it's a movement. A space where the spirit of the young city dweller finds its echo in every corner, where man and man meet, rebel and scholar, and talent collides with education to forge something extraordinary!
We are The Rebyl, and we are looking for a Front Office Supervisor – someone who embodies our ethos: inclusively progressive yet unapologetically pretentious; someone who loves to be extreme while remaining inspiring; a figure who is bold, rebellious and ambitiously creative. Our quest is not for the faint-hearted.
OVER ODYSSEY
We are The Odyssey Hotel Group, Europe's most ambitious hotel operator and the team behind many well-known global hospitality names. We partner with Marriott, Intercontinental (IHG) and Accor to develop exceptional properties for a variety of brands, from Holiday Express to Marriott's Autograph collection. Powered by over 800 employees and supported by ActivumSG as our largest shareholder, our goal is to create beautiful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture where our teams are empowered to be masters of the art of hospitality.
ODYSSEY CULTURE
You will join a fast, ambitious and successful team that is turning the industry we love upside down. If you thrive on responsibility, share a passion for good service, and work together naturally, we're a good fit. We pride ourselves on our collaborative mentality.
THE POSITION
As a Front Office Supervisor at The Rebyl Nijmegen, you are responsible for managing the team during your shift. You welcome guests at the front desk and offer them efficient and professional service. You know how to create a luxurious experience for the guests and act proactively. You are the main contact for questions and problems from guests and take care of the follow-up. You communicate fluently and assertively in Dutch and English with both guests and colleagues and have a positive attitude.
YOUR MAIN RESPONSIBILITIES
- Assisting the Front Office Manager;
- Leads the Front Office team, trains, inspires and motivates your colleagues;
- Adhering to and auditing Marriott standards;
- Welcoming guests upon their arrival and taking care of the administrative formalities related to their entire stay;
- Informing the guest about the hotel's facilities and speaking to them during their stay;
- Closing the cash register and checking the outstanding bills;
- Takes care of the feedback of our guests and ensures that they leave the hotel satisfied;
- Assists with improvement plans for the department;
- Co-determining staffing, recruiting and appointing new employees;
- Provide valet parking and luggage service;
- Carry out prevention rounds for risk detection.
HOW TO DO IT
- Having a creative and warm personality and knowing how to connect with people is a great asset;
- Be representative and guest-oriented;
- Out-of-the-box thinking to create unique experiences;
- Have a passion for order and a structured environment;
- Being a team player and having a proactive attitude;
- Excelling in communication and interpersonal relationships.
WHAT YOU BRING WITH YOU
- An enthusiastic and persuasive personality with a hands-on mentality and available full-time;
- Able to train and guide employees in all aspects of service;
- Minimum MBO working and thinking level;
- At least 1 year of recent experience in the hotel industry at the front desk is a must;
- Knowledge of Opera PMS and Marriott's systems, such as Marsha and GuestVoice is desirable;
- Good knowledge of the English language, both verbally and in writing; Dutch knowledge is advantageous.
- Hospitable, customer-friendly, convincing and enthusiastic.
WHY THIS POSITION AT THE REBYL
We understand all too well that people make the difference and this is reflected in the excellent conditions we offer our employees alongside a challenging career within the dynamic hospitality industry!
- A competitive salary;
- Pension provision in accordance with the applicable regulations at Pensioenfonds Horeca & Catering;
- A pleasant working atmosphere in a young and ambitious team in what will soon be the nicest hotel in Gelderland;
- An internship with plenty of room for self-development, initiative and independence;
- Employee discount at Marriott hotels at home and abroad;
- Employee discounts at Odyssey Hotel Group hotels;
- Discounts for family members and friends;
- We care about you and through Empowr. we strive to promote your personal well-being in a variety of ways.
INTERESTED?
If you're ready to take charge, to merge the future of The Rebyl with your bold vision and unwavering ambition, we're waiting for you. Join us and let's create a legacy that is as rebellious and inspiring as we are.
Apply Now. Be a Rebyl.
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Front Office Supervisor
- The Rebyl Nijmegen A Tribute Portfolio Nijmegen
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