Front Office Supervisor - The Hague
Grand Hotel Amrâth Kurhaus The Hague
The Hague
- Fulltime
- MBO
- 2 - 5 Years of experience
- Language: NL / EN
- Managing
- Callcenter / Guest Relations / Reception
For our magnificent hotel in The Hague, we are looking for an enthusiastic new colleague to join our Front Office team. Are you a born leader with a passion for delivering top-notch service? Then this role is perfect for you! As a Front Office Supervisor, you will be the shining face of our hotel, ensuring that your team warmly welcomes every guest. Together, you create a hospitable atmosphere where service, quality, and professionalism are at the heart of everything we do.
What will you do?
As a Front Office Supervisor, you are the first point of contact for both guests and colleagues. You welcome guests with a smile, assist them with check-in and check-out, and provide all necessary information. At the same time, you oversee daily operations at the reception, ensuring everything runs smoothly.
You will be responsible for leading, coaching, and motivating the Front Office team. You ensure that everyone is well-trained and always ready to provide guests with an unforgettable stay. Additionally, you focus on optimizing work processes, managing reservations, and resolving any issues that arise. Thanks to your leadership skills and attention to detail, you ensure that the team enjoys working together and that guests leave satisfied and with a smile.
Where will you do this?
Grand Hotel Amrâth Kurhaus is a luxurious historic five-star hotel located along the stunning coast of Scheveningen. We are known for our outstanding service and hospitality. Our employees are trained to uphold the highest standards, ensuring that every guest has an unforgettable experience that meets and exceeds their expectations. Step into ‘A World of Luxury & Art’.
Our hotel is part of Amrâth Hôtels. Amrâth Hôtels consists of 12 three-, four-, and five-star hotels across the Netherlands, situated in unique and central locations from Maastricht to Alkmaar. We are known for comfort, personal service, and unique character.
Your profile
You have experience in a Front Office role in the hospitality industry or a similar leadership position.
You lead all employees within the Front Office.
You ensure the correct handling of guests and relationships.
You handle complaints efficiently and professionally.
You coordinate and oversee the execution of tasks within the Front Office.
You train new employees.
You continuously improve the department and guest services.
You have a hospitable and proactive attitude and know how to motivate and inspire your team.
You are a real team player but can also take responsibility independently.
You are flexible; working weekends or public holidays does not faze you.
You have a good command of Dutch and/or English. Do you speak an extra language? ¡Muy bien, sehr gut!
What do we offer you?
An energizing position where every day brings new excitement.
You are available full-time.
A salary in accordance with the Horeca collective labor agreement, based on a 38-hour full-time contract and dependent on your experience.
A 1-year contract with the possibility of extension. We want you to stay with us!
After your first month, our "Weet Waar Je Werkt" program treats you to a free overnight stay in one of our hotels!
Attractive Family & Friends discount: enjoy a stay in one of our Amrâth hotels from just €65,-.
Growth opportunities. We are happy to teach you the tricks of the trade, so you can develop and grow within the Amrâth hotel group.
We care about your well-being and offer a collective health insurance plan, company fitness program, and bicycle plan.
Travel allowance from 10 km if cycling is not your thing.
Market-standard benefits such as 8% holiday pay and 25 vacation days based on a full-time contract.
If 25 vacation days aren't enough, you can purchase 5 extra days for additional relaxation.
Access to exclusive discounts on a wide range of products and services through our Amrâth Hotels Discount Store.
Recommend a new colleague successfully? Earn an attractive referral bonus!
At Amrâth Hôtels, we value equality, diversity, and inclusion. Your gender, ethnicity, age, or sexual orientation makes no difference to us!
Have we convinced you? Then apply now via the button below and send us your CV. We will contact you as soon as possible! Do you have any questions about this vacancy? Contact us at (click on the apply button) or 070 416 2636.
Acquisition in response to this vacancy is not appreciated.
Salary is based on the Horeca collective labor agreement pay scale for candidates aged 20 years or older. Are you younger than 20? You are also welcome to apply! Based on your experience and performance, we will offer a competitive salary.
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Front Office Supervisor
- Grand Hotel Amrâth Kurhaus The Hague The Hague
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