Front office supervisor - Utrecht

JOB VACANCY: FRONT OFFICE SUPERVISOR

The Anthony Hotel | Lombok

An old place in a new guise. A few years ago, the monastery was converted into a hotel, and more recently, the hotel has come under new management. Here, you will find authenticity with a personal approach. We aim to be a hub for local residents, the wider city of Utrecht, and tourists alike. We strongly believe in connecting international guests with the local environment.

Located at Kanaalstraat 197, you will find the only hotel in Lombok; featuring stained glass, old wooden beams, a beautiful courtyard, a restaurant, a bar, and a chapel over 100 years old for events. From morning until evening, our hotel sees a fascinating mix of people: hotel guests, local residents, creative freelancers, students, and businesspeople. Here, you can eat, sleep, work, meet, socialize, or just drop by and accidentally stay for a while. All day. Every day.

The reception is the crossroads where everyone comes together. Do you enjoy working in an international environment and being around people? Do you like building a new team? Then you might be the new supervisor we are looking for.

Are you:

·      Living in Utrecht, Lombok, or nearby?

·      Independent, responsible, and guest-oriented?

·      A true team player and reliable?

Responsibilities include (among others):

·      Leading, managing, inspiring, and training staff;

·      Creating and ensuring work and quality procedures, as well as periodically conducting checks on these;

·      Executing projects aimed at improving guest satisfaction and performing administrative tasks.

Here’s what your day looks like:

Before your shift, you check in with your colleagues before clocking in. The atmosphere at our hotel is primarily guest-oriented, but certainly not formal. You are welcome to be yourself here. When you start with us, you will be the face of the hotel, welcoming all guests with a smile. You will also be the point of contact for all other visitors and your immediate reception colleagues. Additionally, you will respond to incoming inquiries via email and phone, perform light administrative tasks, and make room reservations. In emergencies, you will be the first to respond and activate the emergency plan. No two days are the same.

Want to hang out after your shift? You’re not alone, as working in one of the oldest places in Lombok is enjoyable but enjoying it yourself with a closing drink might be even better. Not ready to go home? You don’t have to; as an employee, you receive discounts on everything (rooms, food, and drinks) at the hotel.

We also find it important that you:

·      Work efficiently, are reliable, and contribute to team spirit.

·      Are willing to work evenings and weekends.

·      Have experience in a similar role.

·      Experience with PMS systems (Mews) is a plus.

What we offer:

This is a position for 4 to 5 days a week. Salary is in accordance with the hospitality collective labor agreement and based on your responsibilities and experience. As an employee of The Anthony, you are entitled to a free overnight stay in the hotel each year. We believe it’s important that our team is as diverse as the neighborhood itself, and we are building a diverse and inclusive workforce. This vacancy is open to any candidate who identifies with this.

Are you the reception supervisor we are looking for? Apply now via (click on the apply button) based on this advertisement is not appreciated.