Fulltime Front Office Employee - Utrecht

Mother Goose Hotel Utrecht

Fulltime
MBO
0 - 1 Years of experience
Language: EN
Operational
Callcenter / Guest Relations / Reception

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Do you want to be part of a young, motivated team in boutique hotel, Mother Goose, situated right in the heart of Utrecht? Are you that enthusiastic, social, hospitable colleague who always goes the extra mile for your guests?

We are looking for a new fulltime Front Office Goose to join our team.

About Mother Goose

Mother Goose is situated right in the heart of the historical city centre. The building of Mother Goose is soaked in history, which we absolutely adore. Each of our uniquely designed rooms has its very own character, spread across 4 floors which all have an individual colour theme. Some rooms offer spectacular views of the beautiful city and landmark, the Dom Tower. Staying with us is everything but a traditional hotel experience. We welcome guests under our wings!

What we are looking for:

First and foremost, someone who really likes to please our guests! At Mother Goose the guests come home to your city. A real Front Office Goose knows the name of the street where the nicest shops are located, where to go for the best cup of coffee or where you will find Utrechts best restaurants! It’s in your nature to go above and beyond to make the guests’ stay an unforgettable one.

With love you do everything you can to give your guests an unforgettable stay.

Job description:

As Front Office Goose you will be oversee and be responsible for all activities which take place during the morning and evening shift, including the below:

Providing the ultimate guest experience for all of our hotel guests
Coordination of details and issues between departments
Handling questions and complaints
Conversing with and checking in guests
Processing reservations in the PMS system Mews
Check-out of guests and financial settlements
Providing information and services to guests such as: general tourist information, Information regarding public transport and restaurants
Carrying out checks on correct administrative processes and procedures

Salary is based on pay scale 4 from the catering collective labor agreement (KHN)

Your profile:

You are service oriented, you always go above and beyond for your guests, with a smile
You have a great sense of responsibility
Proactive and excellent in problem-solving
Resident in Utrecht or surroundings
You are very flexible and can work in the mornings, evenings, weekends or day shifts
You are assertive and have the ability to work independently
You have an outgoing personality and enjoy conversing with our guests
You speak Dutch (basic level or willing to learn) and English (fluently), (other languages are an advantage)
Experience in hospitality is an advantage

Choose Mother Goose

More important than what we want is what we can offer you!

If you are happy with us, you automatically contribute to making our guests happy.

That's why we offer you:

A versatile role within a young, ambitious organization
A challenging job at one of the most beautiful boutique hotels in the heart of Utrecht
A small, social team with social events organized such as; regular drinks and an annual teambuilding event
A contract for 36 - 38 hours per week with a salary based on pay scale 4 from the catering collective labor agreement, with the intention to extend
Working conditions in accordance with the catering collective labor agreement
Two complimentary hotel nights per year so you can really get to know your workplace
Friends & family discounts for overnight stays in one of our hotels
Our luxury Marie Stella Maris products at purchase price

Acquisition is not appreciated.

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