Guest Relations Agent - Amsterdam
Pestana Amsterdam
Amsterdam
- Fulltime
- Language: NL / EN
- Operational
- Guest Relations / Reception
Join Our Team as a Guest Relations Agent at Pestana Amsterdam Riverside!
Are you service-oriented, enthusiastic, and passionate about the exciting hospitality industry? If so, we are looking for you!
About Us:
The Pestana Hotel Group is the largest multinational group of Portuguese origin in the tourism sector. With a presence in 16 countries, we manage 12,000 rooms and employ a global team of 7,000 professionals, chosen by over 3 million customers annually. Our Pestana Amsterdam Riverside is a stunning hotel offering 154 rooms and suites, a spa with an indoor swimming pool and sauna, a gym, 10 meetings rooms, and a beautiful restaurant and bar. This hotel can be your new luxury home in Amsterdam!
What You Will Be Doing:
Assisting the Guest Relations Supervisor with daily operations.
Reviewing arrival lists to personally welcome guests
Responding to guest requests and inquiries
Providing information about the local area
Anticipating guest needs and building lasting relationships
Handling customer complaints and escalating to (front office) management as needed
Responding to all guest feedback (both positive and negative) and ensuring improvements are made
Managing the quality, consistency, presentation, and service of Guest Relations
What Is In It For You:
A dynamic yet relaxed international work environment
Friendly, passionate, and fun colleagues
International growth opportunities, with priority given to internal applications within the Pestana Hotel Group
Learning and development opportunities through our online courses
50% discount at selected restaurants in Amsterdam with our F&B Discount Card
1-night guest experience in our hotel, including breakfast
Access to the hotel gym
Staff meals provided
Are You the One We Are Looking For?
If you are enthusiastic about this role and see yourself as part of our team, we invite you to be creative and share your motivation and CV with us (click on the apply button)
We Value Individuals Who:
Are natural motivators with a good portion of personality.
Have prior experience in a guest relations, front office or concierge role.
Have completed an education in hotel or leisure management (MBO).
Are very service oriented, going the extra mile comes naturally.
Someone with a hands-on and pro-active mentality.
Loves responsibility and handles stressful peak periods like a pro.
have a flexible, and positive approach.
Are problem-solvers who likes to take on challenges.
Have great communication skills in English and preferably Dutch.
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Guest Relations Agent
- Pestana Amsterdam Amsterdam
