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Guest Service Manager - Amsterdam

Waldorf Astoria Amsterdam Amsterdam

Fulltime
MBO/HBO
2 - 5 Years of experience
Language: EN
Managing
Callcenter / Guest Relations / Reception

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Welcome to the timeless luxury world of Waldorf Astoria

Around the globe, Waldorf Astoria Hotels & Resorts reflects the culture and history of their timeless locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience. If you understand the value of personalized attention and know how to craft unexpected moments with a rich level of customer service, you may just be the Trainee we are looking for. Once you enter the marvelous world of Waldorf Astoria Hotels & Resorts, you are part of our promise to deliver Guests a single rich experience at every extraordinary place they visit.

Your purpose as Guest Service Manager:

Embark on a rewarding journey as a Guest Service Manager, where your primary focus is to curate an unforgettable experience for our esteemed guests. Lead our dedicated front of house team with a passion for personalized service, ensuring each guest feels cherished and valued. As the adept duty manager, your role extends beyond operational excellence to fostering a warm and secure environment. Be the guardian of our guests' safety and well-being, ready to provide exceptional care and personalized attention in every moment, including times of unforeseen challenges. Elevate hospitality to new heights by shaping memorable, tailor-made experiences for our discerning guests.

As Guest Service Manager, you will be empowered to perform the following tasks at the highest standard:

Directly responsible for growth, training, and development of all Assistant Guest Service Managers, Guest Service Agents, Guest Service Administrators & Bellman to ensure they carry out Waldorf Astoria Amsterdam standards on a daily basis
Welcome guests on arrival, providing them with a tailor made welcome
Execute a flawless departure experience when checking out guests
Consistently demonstrate leadership capabilities in decision making, follow up, and coaching
Proactively address any guest issues, complaints, or mishaps as needed; take full ownership of guest and implement a problem resolution that exceeds guest expectations
Ensure all Front of House Employees are executing True Waldorf Service Standards for each and every guest; provide detailed coaching and feedback as needed
Participate and lead by example in productive, professional, and positive communication between Front of House and all other departments within hotel
Complete individual projects as assigned by Department Head in agreed upon timeline
Drive Sales within the hotel, including but not limited to; Guerlain Spa, Food & Drinks outlets, and Meetings & Events
Act as a personal concierge, write handwritten notes to PC guest, ensure to welcome your PC guest and keep up to date with the hotels Pre-Arrival system to ensure all new offerings are updated. Provide midway check-ins for PC guest and prepare departure emails were appropriate.
Participate and help coach others on upselling while maintaining guest experience expectations
Assist with preparing the duty rosters
Take action in all matters related to the safety, security, satisfaction and wellbeing of hotel guests and team members. Responds swiftly and effectively in any hotel emergency or safety situation

What are we looking for?

At Waldorf Astoria Amsterdam we are looking for unique talents and believe in our teams’ ability to train individuals that demonstrate the right attitude and a big passion for hospitality. In order to ensure we remain true to the high standards we have set for ourselves we do however expect our management candidates to come prepared with the below set of pre-gained skills:

At least 1 years previous supervisory or managerial experience in Front Of House
Experience in a Luxury Environment
High level of IT proficiency
Experience of managing and developing individuals
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team
Excellent knowledge of the English language in both speaking as well as writing is mandatory
Dutch language skills are preferred however not mandatory
Candidate must be in the possession of a valid residence and working permit for the Netherlands.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Familiar with Property Management Systems (ONQ)
A degree or diploma in Hotel Management or equivalent
Proficiency in another language than Dutch and English

What benefits will I receive?

As an employee you will become a member of the GO Hilton programme, which provides reduced room rates in all our hotels WORLDWIDE, which means you can choose out of over 7,000 properties in more than 100 countries and all this not only for yourself but off course to share with your friends and family as well.
50% discount on Food & Beverage
Discounts on products and services offered by Hilton Worldwide and its partners, for example Guerlain
Cross trainings and career opportunities
Yearly departmental team outing
Hilton University offers more than 2500 e-learnings

We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

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Video about Internship Group, Conference & Events

Questions regarding this job?

Questions will be send directly to the hotel.

Jobs at Waldorf Astoria Amsterdam

1. Herengracht 548
2. 1017 CG / Amsterdam
3. North Holland
4. (Netherlands)
5. 0207184633
6. Website
7. Company page
Contact:
Marit Brommer
Hotel chain:
Hilton

Hotel brand:
Waldorf Astoria