Guest Service Supervisor - Amsterdam
The July Twenty Eight
Amsterdam
- Fulltime, 30 - 40 hour weekly
- MBO/HBO
- 2 - 5 Years of experience
- Language: NL / EN
- Operational
- Callcenter / Guest Relations / Reception
Are you passionate about hospitality, love exceeding guest expectations, and know every corner of Amsterdam like the back of your hand? We are searching for a full-time Guest Service Supervisor who thrives on creating unforgettable guest experiences.
The July Twenty Eight
At The July Twenty Eight, hospitality meets design. Our 56 flats, crafted by the renowned Martin Brudnizki Design Studio, capture the essence of Amsterdam in every detail. From the luxurious yet accessible décor to the fully equipped kitchens, living areas, and bathrooms, our hotel is designed for comfort and inspiration. Beyond the flats, our lobby serves as a social hub—a space to work, relax, or meet up with friends. Guests can also unwind in our modern gym and sauna, making The July Twenty Eight the perfect place to recharge.
The Job
As a Guest Service Supervisor, your mission is to exceed guest expectations at every turn. You’ll guide our Front Office team, motivate them with your enthusiasm, and lead by example to ensure every guest experience is memorable. From check-ins and special requests to delightful surprises like delivering a birthday cake or a guest’s favorite newspaper, you'll be at the heart of creating those "WOW" moments.
Your role goes beyond guests—you'll also be the go-to person for your team. You'll coach and inspire them to deliver creative, top-tier service, while handling key responsibilities such as scheduling, mentoring interns, conducting performance reviews, and overseeing the monthly financial closure.
Are you still with us?!
A Typical Day
Your day begins with a handover meeting, discussing the latest updates and upcoming tasks. You review the day's check-ins, special guest requests, and any opportunities to go above and beyond. With your deep knowledge of Amsterdam, you’re always ready to recommend the best local spots or hidden gems. Throughout your shift, you’ll guide the team in delivering exceptional service, ensuring guests feel at home from the moment they arrive. Building relationships with long-term guests is key, as we pride ourselves on creating a welcoming atmosphere that feels like a home away from home.
Do you recognize yourself in the following?
As a Guest Service Supervisor, you are the 'go-to person' for the guest and the Front Office team. To take our hospitality to a higher level, we ask the following of you:
- You are a natural host. Asking something is not necessary; you've already done it;
- You have a sparkling personality and can't wait to start;
- You have good communication skills. In English as well;
- You are an inspiring and supportive coach for your colleagues;
- You are always one step ahead. With a proactive mindset, you find solutions before you even ask the question.
- You are available full-time;
- You are flexible in your working hours between 07:00-15:00 and 15:00-23:00 hrs;
- You know Amsterdam inside out. The newest places? Tried and tested!;
- You have experience with front office tasks!
What’s in it for you?
In our flat organization, within an informal working atmosphere, your ideas are highly valued.
- In addition to a competitive salary, you can earn a quarterly bonus
Personal Growth: In our company we want to invest in your personal and professional growth by personalized training opportunities, to unleash your professional potential
Me-Time/Community Day: Enjoy a dedicated day for self-care and another day of community engagement
OpenUp: An online platform with all sorts of resources to enhance your mental well-being both at work and at home
Boost your Health with Padel, Personal trainer sessions, Free Gym & sauna access, sport events & workshops – We've got it all covered!
Hotel & restaurant perks: Enjoy daily closing drinks, exclusive employee rates for stays at hotels and a Friends & Family Rate, so you can share the joy with your loved ones. Besides our own locations we also offer the "Hotel Employee Rate", where you can explore the world with discount rates for other hotels
Team drinks, events & outings to (never) forget!
Wanna create a warm feeling? Want to build the future of hospitality and apartment living?
Come and tell us your story!
We’re part of The July
The July is a premium hospitality brand that’s bringing the human touch to the way people travel. We build beautifully designed spaces in different locations around the world. The aim? For guests to completely relax, go on new adventures, and create interesting connections. In short, to stay their way. www.thejuly.com
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Guest Service Supervisor
- The July Twenty Eight Amsterdam
