Housekeeping Manager - Amsterdam

Five-star Hyatt Regency Amsterdam, brings botany & sustainability to life with an award-winning living interior, botanical inspired guestrooms, a passion for discovering our up and coming East neighborhood and a buzzing Indonesian Restaurant, Mama Makan.

Are you ready?

Because we are looking for a Housekeeping Manager!

Your MINDSET:

·         A natural motivator who cares about their team and has a good portion of personality;

·         An achiever who loves to learn more and more each day to be able to surpass expectations;

·         A hands-on and pro-active mentality, having an eye for detail and adapting to change as needed;

·         You love a challenge and think out of the box;

·         The point of contact for all other departments when it comes to Housekeeping issues;

·         The to-go-to person that assists in making the guests’ stay a personalized and memorable one.

What does the ROLE entail?

Your tasks will include, but not be limited to…

·         Ensuring the team reflects Hyatt service standards and procedures, delivering the brand promise and providing exceptional guest service at all times;

·         Ensuring all rooms and public areas are cleaned to standard, and that quality checks and room inspections are consistently maintained while following safety and security policies and procedures;

·         Inspecting VIP rooms and performing spot check for arrivals and stay-over rooms;

·         Liaising with the Front Office regarding expected and early arrivals, VIP's, moves, turndown service, group arrivals and special requests and sharing this information with Attendants;

·         Coordinating reports regarding rooms requiring urgent maintenance, informing the Engineering Department, and keeping records;

·         Monitoring reviews and guest feedback, taking appropriate action where necessary;

·         Preparing schedules and attendance lists;

·         Supporting the hiring, training and development of Housekeeping employees, providing regular feedback on performance and yearly performance appraisals;

·         Monitoring and controlling all purchases and maintaining a healthy financial stock control;

·         Ensuring all team meetings and briefings are well planned, efficient and results-oriented.

What’s in it for YOU?

General Perks:

·         An entry to the Hyatt Family, a place where we care for people so they can be their best;

·         12 free nights at Hyatt hotels globally every year and 20% Discounts at our F&B outlets;

·         A guest experience in your own city with a complimentary overnight stay, cocktails & dinner for two;

·         Travel Allowance, starting from a 5 kilometers travel distance from the hotel.

·         Business laundry is taken care of in house.

·         25 Vacation days

Wellbeing:

“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”

·         To support our colleagues mental wellbeing we provide access to “OpenUp” and the “Headspace App” for all employees, free of charge as Hyatt's wellbeing assessment tool "Hyatt Well-Check"

·         Social Activities; Team building outings, Sports/wellbeing activities

·         Hotel gym access

Qualifications - External

Development:

“Careers at Hyatt don’t have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based an employee’s individual circumstances and take the form of a career lattice”

·         International working experience with future international transfer happily facilitated.

·         Personal development plan, in order to reach your full potential.

·         A wide range of development tools through the Hyatt Learning platform for all colleagues; from e-learning to classroom sessions, Hyatt provides different solutions, depending on how you learn best (example: Excel courses, Leadership series etc.).

Diversity:

“Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all”

·         An International team of over 15 different nationalities

·         Focus on Diversity, Equity and Inclusion within our team. Through employee support groups (HyPride & Women@Hyatt), workshops and classroom trainings