(Junior) Cluster Revenue Manager - The Hague

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At YTL Hotels, we are committed to creating unique and differentiated experiences for guests staying at each of our properties. Our brand promise of Treasured Places, Treasured Moments means YTL Hotels holds itself to the highest standard, with 5-star service and operational excellence as our key drivers.

(JUNIOR/SENIOR) CLUSTER REVENUE MANAGER - JOB SUMMARY:

The position will be part of the YTL Reservations and Revenue Cluster supporting a set of seven hotels in UK and Europe: five 5-star properties in the UK, MUSE Saint Tropez and 4-star The Hague Marriott in The Netherlands. The portfolio includes a diverse set of properties with this role looking to focus on our Marriott branded hotels (Threadneedles Hotel London, Glasshouse Hotel Edinburgh, The Hague Marriott). Growth opportunity to get exposure to our soft branded Small Luxury Hotels.

The position will be based at The Hague Marriott with an option to work hybrid.

Your responsibilities:

The position of Cluster Revenue Manager encompasses various duties as listed below. The core of the role is to develop and execute solid strategies aimed to maximize revenues across the cluster.

 STRATEGY DRIVER: 

• Cooperate closely with the Strategy Team of the hotel(s) (GM, Sales Leader, Director of Operations) to set the strategy to maximize revenues for your hotel(s).

• Provide daily and weekly insights into pick-up and pace reporting and provide any ad-hoc analysis.

• Prepare and present valuable insights and recommendation on maximizing revenues for your hotel(s) in a weekly strategy meeting.

• Keep effective communication with each respective property’s strategy team including General Managers and relevant departments (Front Office, Finance, Group Sales) to keep a close cooperation.

 DEMAND EXPERT:

• Understand positioning of property in competitive set and demand drivers in your markets.

• Conduct regular visits to competitors and develop relationship with other Revenue Managers from key competitors.

• Regular review of pricing and promotional offers in the competitive set.

• Conduct regular analysis of market share reporting - our measure of success.

• Ensure all distribution channels reflect accurate information, rate parity is maintained and content is up to date.

• Prepare and present weekly rooms revenue forecasting and contribute to annual budgeting and business planning to set out a roadmap for the property.

• Stay engaged in digital marketing activities and provide input to digital marketing campaigns to drive business in line with revenue strategy.

• Adopt a sales attitude: Identify sales and upsell opportunities across all channels and departments. Be a driver for commercial success.

INVENTORY MANAGER:

•  Transient inventory management with regular pricing reviews and yield management to maximize revenues in line with the discussed revenue strategy and according to market demands.

• Review and implementation of offers and promotions on all distribution channels in cooperation with the commercial property teams.

• Evaluate and quote for group business opportunities. Ensure efficient group pricing systems are in place and maintain a sales attitude to encourage conversion in the commercial team.

• Work simultaneously with different Property Management Systems (PMS) being Opera PMS and MARSHA (Marriott Reservations System)

• Complete and audit the accurate input of reservations (both manual input and reservation checks of direct bookings). Cooperated closely with the YTL Reservation Cluster to ensure property details and promotion details are communicated and revenues opportunities are maximized.

 TEAM PLAYER:

• Individual team members will focus on specific properties at any given time on a rotating basis. Knowledge of all properties is required to exchange best practices, stimulate discussion and cover leave of absence.

• The senior role will furthermore provide guidance and oversight for junior team members to ensure accurate execution of daily, weekly and monthly tasks.

• Be a subject matter expert and be a role model for others in the department.

• Provide leadership for any ad-hoc projects (system migrations, rebranding’s)