LuminAir Barback - Amsterdam

KEY RESPONSIBILITIES

As LuminAir Barback you will:

1. Excellent Customer Experiences

• Welcome customers to build relationships and create a great first impression
• Know your menus in detail, so you can advise customers and make beverage recommendations when you take their orders
• Treat food allergies and dietary requirements with absolute seriousness
• Assist Bartenders with mise en place works: preparing the equipment, garnishes and glasses.
• Support the Bartenders to prepare and serve a range of alcoholic and non-alcoholic beverages and garnishes, following the bar’s standard recipes
• Work closely with the service team so that all orders are correct and delivered on time, helping with table service if needed.
• Check that customers’ experiences meet their expectations and take action to improve service and resolve complaints quickly, with support from your Supervisor when needed.
• Recognize repeat customers and their preferences to provide personalized customer experiences.

2. Great Working Environment

• Work with the rest of the team to make sure operations run smoothly, contributing to a supportive, inclusive and motivational working environment for all Team Members.

3. Day-To-Day Essentials

• Make sure that you strictly comply with all regulations and standards, including health, safety and hygiene. 
• Set up your section for service, and make sure that equipment, guest areas and work areas are clean and tidy throughout the shift.
• Make sure that you record all transactions in the POS system accurately at the time of order that billing is accurate and that cash handling complies with hotel guidelines.
• Restock and replenish bar inventory and supplies when needed.
• Give feedback and suggestions to the Bar leadership team to improve customer and team member experiences.
• Assist bartenders whenever is needed and ensure the stations are ready for the bar service

Who are we looking for? 

We’re looking for someone with a passion for bars and a general interest in cocktails and beverages. Previous experience in a similar position or service experience would be an advantage.

To be successful in this position you will have:

• Customer focus, maintaining the highest standards of authentic service to create memorable guest experiences every time.
• Excellent communication skills to create connections with diverse customers and share information clearly
• High attention to detail, to get orders right every time.
• Great teamwork and a positive attitude. 
• Flexibility and adaptability, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.

The perfect candidate is fluent in English (Dutch language skills and POS systems knowledge would be an advantage).

Equally important, what do we offer?

Being part of our team as LuminAir Barback means becoming a team member for one of the best employers in the Netherlands. Because taking care of our team is our top priority!

You will notice this by the following, among other things:

• A competitive salary
• Hilton Team Member benefits, which means nights from €40 incl. breakfast in Hilton hotels (+7,000 destinations) around the world
• The opportunity to offer Friends & Family Discounted Rates to Thirty Friends & Family Members
• Growth and training opportunities, including through Harvard Learning and Hilton University
• Global career opportunities
• Wellness initiatives to help you thrive and be your best self
• Travel reimbursement starting at 0 km with a maximum of 8.39 euro per day
• A pleasant, international work environment
• The best staff parties
• 50% Food & Beverage discount in our F&B Outlets
• Up to 50% Food & Beverage discount in various restaurants in Amsterdam affiliated with the Black Card scheme
• 50% Food & Beverage discount in other Hilton Hotels in the Netherlands
• Possibility to lease an e-bike at a very favourable rate
• Free use of our fitness centre

USEFUL TO KNOW: 

This position requires working weekends and/or evening shifts.