LuminAir Host/Hostess - Amsterdam

KEY RESPONSIBILITIES

As LuminAir Host/Hostess you will:

1.Exceptional Guest Experiences

• Welcome customers to build relationships and create a great first impression
• Manage the (digital) queue for the bar
• Assign reservations to the tables and follow up on special occasions
• Memorize the regular guests and their preferences
• Know your menus and signature items in detail, so you can advise guests while escorting them to the tables
• Contribute to achieving bar revenue targets through upselling and personalized customer recommendations
• Communicate effectively with the team on the guest’s requests and comments
• Check that guests’ experiences meet their expectations, and take action to improve service and resolve complaints quickly, with support from your Supervisor when needed.
• Be there for the guests to wish the farewell and invite to come back

2.Great Working Environment

• Work effectively with the restaurant team to make sure operations run smoothly, contributing to a supportive, inclusive and motivational working environment for all Team Members.

3.Day-To-Day Essentials

• Make sure that you strictly comply with all regulations and standards, including health, safety and hygiene. 
• Set up the Hostess Desk, and make sure that equipment, guest areas and work areas are kept clean and tidy throughout the shift.
• Make sure that you record all the reservations in the system accurately and accommodate guests’ requests.
• Handle payments when required and ensure that billing is accurate and that cash handling complies with hotel guidelines.
• Give feedback and suggestions to the Bar leadership team to improve guest and team member experiences.

Who are we looking for? 

We’re looking for someone with a passion for food and beverage and at least 1 year experience in a similar position or Hotel Management School Education. Experience in a signature restaurant or destination bar would be an advantage. 

To be successful in this position you will have:

• Guest focus, maintaining the highest standards of authentic service to create memorable guest experiences every time.
• Excellent communication skills to create connections with diverse customers and share information clearly.
• Great teamwork and a positive attitude. 
• Flexibility and adaptability, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.

The perfect candidate is fluent in English (Dutch language skills and POS systems knowledge would be an advantage).

Equally important, what do we offer?

Being part of our team as LuminAir Host/Hostess means becoming a team member for one of the best employers in the Netherlands. Because taking care of our team is our top priority!

You will notice this by the following, among other things:

• A competitive salary
• Hilton Team Member benefits, which means nights from €40 incl. breakfast in Hilton hotels (+7,000 destinations) around the world
• The opportunity to offer Friends & Family Discounted Rates to Thirty Friends & Family Members
• Growth and training opportunities, including through Harvard Learning and Hilton University
• Global career opportunities
• Wellness initiatives to help you thrive and be your best self
• Travel reimbursement starting at 0 km with a maximum of 8.39 euro per day
• A pleasant, international work environment
• The best staff parties
• 50% Food & Beverage discount in our F&B Outlets
• Up to 50% Food & Beverage discount in various restaurants in Amsterdam affiliated with the Black Card scheme
• 50% Food & Beverage discount in other Hilton Hotels in the Netherlands
• Possibility to lease an e-bike at a very favorable rate
• Free use of our fitness centre

USEFUL TO KNOW: 

This position is available both full-time and part-time and will require working weekends and/or evening shifts. Position requirements also include being able to walk and stand for hours.