Maintenance Assistant - The Hague

About Us:
We’re the keepers of the chaos, the wizards of “turn-it-off-and-on-again,” and the unsung heroes of all things slightly broken. If it squeaks, leaks, or makes a weird noise at 2 a.m., we’re there with a wrench and a prayer.

Now, we’re on the hunt for an Assistant Maintenance Manager to help keep things from falling apart (literally). Think you’ve got what it takes to be our right-hand fixer-upper? Read on.

What is in it for you?

As part of our team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa's
• 24/7 access to our employee assistance programme
• Flexible working opportunities
• Company sick pay - Giving you piece of mind when you need it the most
• Minimum of 25 days holiday
• Staff meals on duty
• Starting salary above national minimum wage
• An endless supply of “character-building” challenges.
• A team that appreciates your ability to fix things they broke.
• Occasional pizza during emergency overtime.
• The chance to blame the previous assistant for everything.

A day in the life of…

As Hotel Maintenance Assistant you'll be responsible for ensuring the hotel's facilities, equipment, and grounds are well-maintained and in good working order. The role involves responding to maintenance requests, performing routine maintenance tasks, troubleshooting and repairing equipment, coordinating with vendors and contractors, and ensuring the hotel's facilities are clean, safe, and well-maintained for guests and employee

This role is unlike any other in our hotel and you’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

Your Responsibilities (A.K.A. “What Could Go Wrong?”):

• Master the fine art of looking busy when the boss walks by.
• Translate vague complaints like “it’s making a weird sound” into actual problems.
• Fix things with whatever you can find (yes, gum and zip ties count).
• Manage the sacred tool stash while pretending you know where that one screwdriver went.
• Be ready to "assist" by holding the flashlight perfectly still.
• Calmly explain to coworkers that no, the printer is not possessed.
• And the serious stuff:
• Basic knowledge of maintenance and repair techniques: You will have a basic understanding of maintenance and repair techniques for plumbing, electrical, HVAC, and other equipment commonly found in hotels.
• Communication and customer service skills: The role requires interacting with guests and colleagues, so strong communication and customer service skills are essential.
• Attention to detail: You’ll need an eye for detail to be able to identify potential maintenance issues before they turn into bigger problems.
• Time management: You’ll need to be able to effectively manage your time to prioritise key hotel projects
• Technical skills: Basic knowledge of computer systems, software programs and digital tools such as maintenance management software and online scheduling tools would be highly advantageous to allow you to track work orders, manage inventory, and communicate with other departments.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

How to Apply:
Send us your resume, a photo of your proudest DIY fix, and a 300-word essay titled “Why Duct Tape Is a Lifestyle, Not a Tool.”

Applications will remain open until the boiler explodes.