Management Front Office Intern - Amsterdam
Holiday Inn Express Amsterdam - North Riverside
Amsterdam
- Internship, 1 - 40 hour weekly
- MBO/HBO
- 0 - 1 Years of experience
- Language: EN / NL
- Operational
- Callcenter / Guest Relations / Reception
WOULD YOU LIKE TO DEVELOP YOUR CAREER IN A FAST-GROWING ORGANIZATION?
Are you ready to take the first step toward a management career in hospitality? At Holiday Inn Express Amsterdam North Riverside, we’re seeking an ambitious and service-oriented Management Trainee to join our Front Office team. This internship offers a unique opportunity to blend hands-on operational experience with leadership development, preparing you to take on managerial responsibilities in the future.
Located along the picturesque IJ River, our hotel is one of the largest Holiday Inn Express properties in Europe, with 438 modern rooms. As a Management Trainee, you will assist in managing daily operations while contributing to the seamless guest experience we pride ourselves on. Your role will empower you to lead, innovate, and make an impact on both guests and colleagues.
ABOUT ODYSSEY
We are The Odyssey Hotel Group, Europe’s most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott, IHG, and Accor to develop exceptional properties across various brands, from Holiday Express to Marriott's Autograph collection. Powered by over 700 employees and supported by Activum SG as our major shareholder, our purpose is to create wonderful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture of enabling and empowering our teams to be masters of the art of hospitality. At Odyssey our story is your story.
ODYSSEY CULTURE
You’ll be joining a fast-moving, ambitious, and successful team that’s shaking up the industry we love. If you thrive on responsibility, share a passion for great service, and are a natural collaborator, we'll be a good fit. We pride ourselves on with a collaborative mindset.
YOUR KEY RESPONSIBILITIES
- Oversee front desk operations, ensuring smooth and efficient check-in and check-out processes in line with brand standards.
- Support the Front Office Manager in supervising and mentoring team members to deliver exceptional guest experiences.
- Assist with handling guest inquiries, complaints, and special requests, providing personalized solutions.
- Maximize room occupancy and revenue through effective up-selling techniques and promoting hotel services and facilities.
- Contribute to team scheduling, operational planning, and workflow optimization.
- Analyze guest feedback to identify opportunities for service improvements and implement action plans.
HOW YOU’LL DO IT
- Exhibit leadership qualities and foster a culture of teamwork and collaboration.
- Be proactive, adaptable, and solution-oriented, with a passion for creating positive guest experiences.
- Demonstrate excellent communication and interpersonal skills to engage with both guests and colleagues.
- Show attention to detail and a structured approach to managing tasks and resolving issues.
- Think creatively and out of the box to deliver unique and memorable guest experiences.
WHAT YOU’LL BRING
- Currently pursuing an MBO/HBO degree in Hospitality, Tourism, or a related field.
- Affinity for hotels and hospitality, with an eagerness to grow into a leadership role.
- Fluency in English (Dutch proficiency is an advantage).
- Eligibility to work in the EU/EEA or enrollment in a Dutch institution, as visas, permits, and sponsorships are not provided.
WHY THIS ROLE WITH ODYSSEY?
As part of Odyssey Hotel Group, one of Europe’s most ambitious hotel operators, you’ll be immersed in a dynamic and international work environment. Our collaboration with global brands like Marriott, IHG, and Accor gives you unparalleled exposure to diverse opportunities.
We’re committed to empowering you for success through personalized growth plans, hands-on training, and exciting career pathways across our portfolio of hotels and brands.
What we offer:
- A supportive team and a chance to shape your career in hospitality management.
- Internship allowance of €420 per month and travel allowance of €80 per month.
- Complimentary lunch in our staff canteen every day.
- Employee discounts at over 8,000 hotels worldwide for you and your family.
- Access to well-being resources through Empowr.
INTERESTED?
Apply via this vacancy, and our Talent Team will get in touch with you as soon as possible. We can’t wait to welcome you to our team at Holiday Inn Express Amsterdam North Riverside and help you take the next step in your career!
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Management Front Office Intern
- Holiday Inn Express Amsterdam - North Riverside Amsterdam
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