Management Front Office Intern - Amsterdam

• Oversee front desk operations, ensuring smooth and efficient check-in and check-out processes in line with brand standards.
• Support the Front Office Manager in supervising and mentoring team members to deliver exceptional guest experiences.
• Assist with handling guest inquiries, complaints, and special requests, providing personalized solutions.
• Maximize room occupancy and revenue through effective up-selling techniques and promoting hotel services and facilities.
• Contribute to team scheduling, operational planning, and workflow optimization.
• Analyze guest feedback to identify opportunities for service improvements and implement action plans.

HOW YOU’LL DO IT

• Exhibit leadership qualities and foster a culture of teamwork and collaboration.
• Be proactive, adaptable, and solution-oriented, with a passion for creating positive guest experiences.
• Demonstrate excellent communication and interpersonal skills to engage with both guests and colleagues.
• Show attention to detail and a structured approach to managing tasks and resolving issues.
• Think creatively and out of the box to deliver unique and memorable guest experiences.

WHAT YOU’LL BRING

• Currently pursuing an MBO/HBO degree in Hospitality, Tourism, or a related field.
• Affinity for hotels and hospitality, with an eagerness to grow into a leadership role.
• Fluency in English (Dutch proficiency is an advantage).
• Eligibility to work in the EU/EEA or enrollment in a Dutch institution, as visas, permits, and sponsorships are not provided.

WHY THIS ROLE WITH ODYSSEY?

As part of Odyssey Hotel Group, one of Europe’s most ambitious hotel operators, you’ll be immersed in a dynamic and international work environment. Our collaboration with global brands like Marriott, IHG, and Accor gives you unparalleled exposure to diverse opportunities.

We’re committed to empowering you for success through personalized growth plans, hands-on training, and exciting career pathways across our portfolio of hotels and brands.

What we offer:

• A supportive team and a chance to shape your career in hospitality management.
• Internship allowance of €420 per month and travel allowance of €80 per month.
• Complimentary lunch in our staff canteen every day.
• Employee discounts at over 8,000 hotels worldwide for you and your family.
• Access to well-being resources through Empowr.