New

Reception Coordinator - Amsterdam

Eric Vökel Riverfront Suites Amsterdam

Fulltime
MBO/HBO
2 - 5 Years of experience
Language: NL / EN / ES
Operational
Accounting / Callcenter / Guest Relations / Reception / Reservations / Revenue management

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Objective:

To create a warm and personal relationship with our guests with an extreme focus on details and a strong personality following our mission: to convey and offer the “Eric Vökel experience.” To manage and maintain the hotel in perfect condition according to the corporate guidelines, creating and managing a cohesive, motivated, and stable team.

About the Job:

Reporting to the Hotel Manager, the front desk receptionist will work for a boutique aparthotel chain based in Spain operating hotels across Europe. This full-time position has a great pay rate and the chance to join an international aparthotel company.

Ideally, the company is looking for someone with proven experience in the hotel industry, for instance, in a front-desk / reception position. You can take charge of the hotel's primary duties as listed below. Because of the nature of the position, the candidate will ideally be flexible and confident with independent thinking and planning.

The Front Desk Agent position involves:

The prime objective is to manage the day-to-day and all its relevant functions according to the corporate standards
Prepare and coordinate the daily operations, considering the various tasks within the cleaning and maintenance departments.
Monitor the quality of the work by the cleaning and maintenance departments – constantly checking the state of the apartments before new arrivals.
Ensuring compliance with licensing, hygiene, health and safety legislation/guidelines
To carry out and supervise all activities about guest arrivals, departures, and all other tasks related to the front desk/reception
Control and follow up on lost items
Revision of all daily discrepancies: late arrivals, extensions, or unexpected departures
Monitor the quality of the cleaning of the communal areas
Stock control of amenities, bed linen, and all other third-party deliveries
Monitor, control, and daily closure of the front-desk cashbox
Report and Support to Hotel Manager
Compare the closures of the TPV with the PMS and report any discrepancies.
Reservations duties extend as well to our properties in Copenhagen and Hamburg.
Small team with significant possibilities

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