Receptionist /Front Desk Agent - Amsterdam

Eric Vökel Boutique Apartments Amsterdam

• Fulltime
• MBO/HBO
• 2 - 5 Years of experience
• Language: NL / EN / ES
• Operational
• Accounting / Callcenter / Guest Relations / Reception / Reservations / Revenue management

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Objective:

To create a warm and personal relationship with our guests with extreme focus on details and with a strong personality all in accordance with our mission: to convey and offer the “Eric Vökel experience”. To manage and maintain the hotel in perfect condition according to the corporate guidelines, creating and managing a cohesive, motivated and stable team. 

About the Job:

Reporting to the Manager, the front desk receptionist will be working for a boutique aparthotel chain based in Spain operating hotels across Europe.​ This is a full time position with a great rate of pay with the chance to join an international aparthotel company.

Ideally, the company is looking for someone who has proven experience in the hotel industry for instance in a front-desk / reception position. You will take charge of the main duties of the hotel as listed below.​ Because of the nature of the position, the candidate will ideally be flexible and confident with independent thinking and planning.​

The Front Desk Agent position involves:

• The prime objective is to manage the day to day and all its relevant functions according to the corporate standards
• Prepare and coordinate the daily operation taking into account the various tasks within the cleaning and maintenance departments
• Monitor the quality of the work by the cleaning and maintenance departments – always checking the state of the apartments before new arrivals
• Ensuring compliance with licensing, hygiene, health and safety legislation/​guidelines
• To carry out and/or supervise all activities pertaining to guest arrivals, departures and all other tasks related to the front-desk/reception
• Control and follow-up lost items
• Revision of all daily discrepancies: late arrivals, extensions or unexpected departures
• Monitor the quality of the cleaning of the communal areas
• Stock control of amenities, bedlinen and all other third party deliveries
• Monitor, control and daily closure of the front-desk cashbox
• Report and Support to Hotel Manager
• Compare the closures of the TPV with the PMS and report of any discrepancies
• Reservations duties extending as well to our properties in Copenhagen and Hamburg
• Small team with great possibilities