Receptionist - Highlander Atlantis Hotel - Amsterdam

Highland Atlantis Hotel is looking for a Front Office Employee Fulltime / Parttime

Does your colourful personality help you to wow and inspire guests and make sure they have an unforgettable stay? Would you like to be part of a close-knit team in a small-scale hotel?

Then you're the new colleague we're looking for!

Working at Highland Atlantis Hotel

Highland Atlantis is part of the Highland Group as of March 3. Working at Highland Group means working at an ambitious and successful family business, which stands for personal attention for our guests and employees.

Highland Atlantis hotel is a cozy hotel with 52 rooms in the lively neighborhood De Pijp. You can wander around for hours in De Pijp. From the neatly raked Saprhatipark to the famous Albert Cuyp market, there is also a wide range for a nice terrace or a wonderful culinary experience. From the hotel you can take tram 3 to the museum square or tram 4 directly to Rembrandtplein, Dam Square & Central Station.

What will you be doing as a Front Office Employee?

As a Receptionist/Front Office employee, you are the person our guests come to. You understand how you can provide exceptional service, and you're able to exceed guests' expectations every day with your personal touch. Your warm, friendly, and welcoming demeanour makes guests feel at home.

Your work will consist of:

• Checking in and checking out guests;

• Ensuring optimal pricing for the rooms;

• Accepting reservations via the phone, emails, or walk-ins;

• Responding to guest feedback in ways that are in line with the character of the hotel;

• Communicating with housekeeping to coordinate cleaning of the rooms with guest departures and arrivals;

• Communicate issues to the Technical Service;

• Serving (welcome) drinks;

• Responding to online guest reviews;

• Offering general and tourist information to guests, calling taxis, recommending restaurants and making reservations, theatre tickets, etc.

• Responding to guest preferences.