Reservations Agent - Eijsden

In Oost-Maarland (near Maastricht) Van Oys Maastricht Retreat, a Leading Hotel of the World will open in Q1, 2025.

Here, on the banks of the Maas river, a 5-star hotel is currently being realized, set to become a culinary hotspot that prioritizes an unparalleled guest experience.

Are you ready for the next step in your career?

Do you want to be part of a team of professionals striving for perfection?

Where the focus is not only on the guest, but also on every single employee?

Then we would love to get in touch with you!

We are recruiting a unique personality for the position of:

Reservations Agent | fulltime

What do we expect from you:

o  You manage both internal and external reservation requests and are responsible for their administrative processing within the reservation systems;

o  You are responsible for implementing policies, procedures and SOPs in consultation with the Director of Sales & Revenue and Reservations Manager;

o  You are responsible for achieving (or exceeding) the predetermined revenue targets from spa, restaurant and room reservations and identify upselling opportunities;

o  You check reservation and arrival reports daily;

o  You prepare various reports and submit them to the Director of Sales & Revenue

o  You maintain close contact with the Sales Team and the Revenue Manager regarding occupancy, rates and reservation analysis;

o  You maintain close contact with the Guest Relations regarding returning guests and VIPs;

o  Together with the team, you inform guests about the hotel and its facilities, as well as the associated prices and packages. Additionally, you are aware of the ´places to be´ in the area;

o  You also ensure a correct flow of information before, during and after the guest´s stay;

o  You maintain contact with guests, groups, tour operators and companies;

o  You ensure that guests´ wishes and needs are fulfilled to create the best possible guest experience, in collaboration with the Front Office Team and Guest Relations;

o  You compile reservation overviews for information to other departments and lists of data about arrival / stay duration / payment methods / requested services / etc.;

Who we are looking for:

o  You hold a degree in hotel management or similar,

o  You gained experience in a 4* or 5* hotel in a similar role (5* is preferred);

o  You have knowledge of Opera (PMS) or can quickly familiarize yourself with it;

o  You are capable of working independently but are also a team player;

o  You enjoy working towards solutions;

o  You are willing to take initiative and responsibility;

o  You possess strong communication skills;

o  You are adept at organizing and planning;

o  You are ambitious and driven to exceed our guests´ expectations;

o  You are flexibly available, occasionally including evenings / weekends;

o  You are resilient to stress and work efficiently;

o  You have proficient language skills in Dutch/English, and additionally, you speak at least French and/or German, preferably both. Any other language is a plus.

What are we offering you:

o  For this challenging position, we offer an attractive compensation package, including a competitive salary and distinctive secondary benefits;

o  Being part of a team of professionals where growth is core value based on the ‘Own Your Success’ – principle;

o  A temporary contract with the prospective of a permanent position, where long-term commitment is rewarded above average.

The Van Oys Family is characterized by:

Dedication | sense of responsibility | ‘out of the box’ thinking | impeccable appearance with a big smile | determination and perseverance | exceed expectations | genuine attention to the guest | ‘Can´t do, doesn´t exist´ mentality | exceptional service | no nine-to-five mentality | attention to detail

Schedule

Flexible (occasional an evening or a weekend day)

Start date

September 2024

About Van Oys Maastricht Retreat

Van Oys offers 81 luxury rooms and suites, inviting guests for a relaxing stay surrounded by nature. In addition to Bistro Maes, cuisine du terroir, overlooking the spacious park, the Chateau features a charming hotel bar. The Remise houses a fine dining restaurant where culinary excellence thrives. The high-end cooking studio offers masterclasses and the wine cellar is perfect for private dinners. Furthermore, there are 6 exclusive meeting and banqueting rooms, suitable for both business and private events. Time stands still in our indoor and outdoor Spa, where guests can enjoy high-quality treatments and rituals. Exercise and relaxation go hand in hand in our Gym.

At Van Oys, emphasis is placed on local, conscious and sustainable entrepreneurship.

Oost-Maarland is part of the municipality of Eijsden-Margraten, where the Cittaslow philosophy (similar to Van Oys) holds a prominent place.