Reservations Coordinator - Eindhoven

Do you have a passion for hospitality, strong communication skills, and a keen eye for detail? Join our team as a Reservations Coordinator and be the first point of contact for our guests!

About Us

Holiday Inn Eindhoven Airport is a stylish and welcoming hotel located in the heart of Flight Forum at walking distance from Eindhoven Airport. We offer high-quality service to both leisure and business guests with a range of comfortable rooms, personalized packages, and modern meeting facilities.

Your Role

As a Reservations Coordinator, you are responsible for handling all individual and group bookings. You ensure smooth and professional communication with guests and play a vital role in maximizing occupancy and guest satisfaction.

Key Responsibilities

Reservations Handling

• Manage incoming reservations via phone, email, and online platforms

• Check room availability and confirm bookings using the hotel’s reservation system

• Send booking confirmations and follow-up correspondence

Guest Communication & Service

• Advise guests on room types, pricing, promotions, and additional services

• Handle reservation changes, special requests, and general inquiries

• Provide accurate information about the hotel and local area

Internal Coordination

• Communicate guest requests and special arrangements with relevant departments (Front Office, Housekeeping, F&B)

• Ensure proper handover of group bookings or VIP reservations

System & Administration

• Maintain and update the reservation system

• Process cancellations, no-shows, and last-minute changes

• Assist in preparing occupancy reports and reservation statistics

Sales & Upselling

• Actively promote room upgrades, packages, and hotel services

• Support in implementing offers or seasonal promotions

Quality & Process Improvement

• Identify process inefficiencies and contribute to service improvements

• Ensure accurate handling of payments, booking guarantees, and guest data