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Reservations Executive - Amsterdam

Hotel Casa Amsterdam Amsterdam

€ 2,450 - 2,800 per month
Fulltime
MBO/HBO
0 - 1 Years of experience
Language: EN
Operational
Reservations

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You are primarily involved in everything related to our room reservations and you are part of the Booking Office Team!

A day like...

It’s time for the weekly team meeting. After discussing the weekend briefly, you look ahead to this week. You start up MEWS, open your inbox, and get to work on your tasks list. The system fits you well because it's intuitive and organized.

You breeze through your to-dos: Arrivals check, urgent emails, messages in team’s, extranets and follow-ups. After lunch, a customer comes for a tour. You include the rooftop terrace in your tour: a real WOW factor with that view! At the end of the tour, you're pleased to hear that you can place an option for them. After that, you step by the Front Office to discuss a couple on arrival that is celebrating their engagement with a night in CASA. You want to make sure they get a warm welcome and surprise them with something festive. Heading back to the office, just a quick check of emails and any call-back notes, and then it's time to wrap up because it's already 5:30 pm.

In this varied role, you never know how your day will unfold. Sometimes you help an individual guest book a room, and fifteen minutes later, you're making a block of 50 rooms for one of our partners. With your hospitable attitude and communication skills, you know how to exude professionalism and warmth in telephone and email contact with bookers. You have the ability to make guests feel welcome and get a kick out of positively surprising them.With important bookers, you (along with the Sales department) build a good relationship so that they think of us first.

Your responsibilities...

In this role, you deal with everything related to room reservations. You ensure that all reservations are accurately entered into the system and that questions about them are answered promptly and courteously. So, you deal with making offers for group requests to briefing the Front Office for the arrival of a special group.

Taking room reservations (both individual and group reservations);
Planning and organizing groups on arrival with any accompanying dinners;
Answering all guest questions by phone and email to prepare for their stay;
Building a relationship with our regular guests and tour agents;
Ensuring a flawless experience from arrival to departure for our guests.

You are...

Available for 32 to 38 hours a week;
Enthusiastic, super hospitable, and have a keen sense of what your guest is looking for;
Proactive and enjoy going the extra mile to make the service you provide even more personal;
Fluent in both spoken and written English;
Organized and extremely precise;
Someone who has experience or affinity with hotel reservations.

You get...

A position in a wonderful company with a 'young at heart' character, ample opportunities for personal development, and a lot of social involvement;
A salary between €2,450 and €2,800 gross per month based on a 38-hour workweek (scale 5 of the hospitality collective labor agreement). This excludes 8% holiday pay;
A travel allowance based on your home-to-work distance, from 10 kilometers outside Amsterdam;
Compensation for overtime in a time-for-time scheme;
Friends and family discount at the hotel and restaurant EAST;
Fun parties and drinks;
A sporty employer. We value vitality, so we offer Alleo with a monthly budget and organize Kickbox and Yoga!

Your team...

Of course, you don't do all of this alone! As a Reservations Executive you become part of our Commercial Team. This is an enthusiastic and driven team that always looks at how to collectively promote CASA even better. If you have an idea, we're open to it. Just like in the rest of the hotel, there's a relaxed, friendly, and informal atmosphere in the department, so you'll quickly feel at home!

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