Reservations Intern - Amsterdam

We are looking for an Intern to join our team starting from June 2024!

A few words from Kirsten, our Reservations Intern:

"What I enjoy most about my internship within the Reservations department, is being able to perfect every unique stay to be personalized to the guest their wishes and making their stay extra memorable."

Welcome to the timeless luxury world of Waldorf Astoria

Around the globe, Waldorf Astoria Hotels & Resorts reflects the culture and history of their timeless locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of Sincerely Elegant Service that creates a singular experience. If you understand the value of personalized attention and know how to craft unexpected moments with a rich level of customer service, you may just be the Trainee we are looking for. Once you enter the marvelous world of Waldorf Astoria Hotels & Resorts, you are part of our promise to deliver Guests a single rich experience at every extraordinary place they visit.

Your mission as Reservations Intern

As Reservations Intern, you are the voice that creates guest delight on the first contact. After being trained to deliver Sincerely Elegant Service, you surprise and already welcome our guests from a distance. You make the first impactful impression and the guest can hear you smile as you walk them through our house and offers. This is your opportunity to shine and show that you can convince guests to visit us from the other side of the world!

As a Reservations Intern for the Waldorf Astoria Amsterdam, you will be responsible for ensuring consistent quality of customer service is provided to the guests in accordance with the Waldorf Astoria Sincerely Elegant Service Standards.

What will I be doing?

As a Reservations Intern for the Waldorf Astoria Amsterdam, you will be responsible for ensuring consistent quality of customer service is provided to the guests in accordance with the Waldorf Astoria Sincerely Elegant Service Standards.

·      Acceptance and entry of reservations by telephone, fax and email

·      Cancel / updating of reservations via the OnQ system

·      Exact knowledge and correct application of various rates

·      Handling tasks through a daily checklist

·      Correct management of reservation documents

·      Observance of the established standards of service

·      Adherence to company credit policies

·      Ensure Quality Checks on existing reservations

·      Set up/ maintain an efficient filing system

·      Taking note of special requests/ wishes of guests and making sure that these are followed for room reservations and restaurant reservations according to standards